You haven't searched anything yet.
About this role:
Responsible for providing support on Windows systems, troubleshooting and analysis, functionality, security, and patch updates. Assists users with hardware and standard desktop software (Word, Outlook, etc.) issues. Triages incoming tickets/calls and forwards issues to appropriate back-end teams as needed. Will participate in a Saturday rotation with other help desk personnel. Must be able to multi-task and switch between immediate user needs and long-term projects, like laptop builds. Creates user accounts and laptop builds for new hires.
Responsibilities:
Who you are:
Minimum Technical Skills & Technologies Required:
Benefits:
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is $26.00 - $29.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Full Time
$54k-66k (estimate)
06/26/2024
07/11/2024
usalliance.org
Rye, NY
500 - 1,000
The following is the career advancement route for IT Support Technician I (Help Desk) positions, which can be used as a reference in future career path planning. As an IT Support Technician I (Help Desk), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician I (Help Desk). You can explore the career advancement for an IT Support Technician I (Help Desk) below and select your interested title to get hiring information.