Social Media Coordinator (Fixed-Term)

About USC

The University of Southern California (USC) is a leading private research university. The university offers exceptional students a world-class education with highly ranked programs in virtually every field — from cinema to the sciences — as well as unparalleled research, internship, and professional opportunities in a wide array of organizations including nonprofits, Fortune 500 companies and global businesses.

About USC Shoah Foundation

Established in 1994 and a part of the University of Southern California since 2006, the USC Shoah Foundation’s (USCSF) core purpose is to give opportunity to survivors and witnesses to the Shoah—the genocide of the Jews—to tell their own stories in their own words in audio-visual interviews, preserve their testimonies, and make them accessible for research, education, and outreach for the betterment of humankind in perpetuity. It achieves this work through the preservation and dissemination of a massive archive of more than 55,000 testimonies, engaging educational programs that reach multiple audiences, innovative academic and related research programs, and technology efforts that ensure that these histories remain accessible and relevant.

Our mission is to develop empathy, understanding, and respect through testimony. Our storytelling projects are both based on and inspired by the more than 55,000 testimonies in the Institute’s archive. They offer a deeper look into the emotional complexities of our survivor stories and are told through the written word, video, audio, and photography. They are opportunities to explore the impact that these voices have and how testimony drives our understanding of conflict and grief as well as resilience, resistance, and hope.

TO APPLY: Please submit a cover letter and 3 examples of your related work along with your resume/CV. These can be attached at the same time in the application process.

About the Opportunity

The Social Media Coordinator will work closely with social media, marketing and program content to oversee the implementation of the USCSF social media campaigns that align with our upcoming programs and strategic initiatives. The Coordinator’s role is to connect with followers, optimize social media accounts and administer polls and/or surveys. They will be responsible for writing post captions, taking photos and creating other content for social media platforms with the supervision of the Communications Manager.

Responsibilities and Duties:

• Under the supervision of the Communications Manager, design and implement social media strategy to align with business goals
• Perform research on current benchmark trends and audience preferences
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications
• In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

Qualifications:

• Minimum Education: Bachelor's Degree
  Combined experience/education as substitute for minimum education
• Minimum Experience: 2 Years in Field of Expertise
  Combined education/experience as substitute for minimum experience
• Preferred Experience: 3 Years
• Field of Expertise: Public relations, communications, journalism or related field with supervisory experience.
Other Skills: Communication
• - written and oral skills; Conceptualization and design; Creative writing and editing; Graphic design; Interviewing; Knowledge of applicable laws/policies/principles/etc.; Networking; Problem identification and resolution; Project management; Public relations; Public speaking/presentations; Research; Scheduling

The hourly rate range for this position is $31.80 - $32.96. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Public relations, journalism, advertising or related field.