1 Universal Service Representative II Job in Odessa, FL
USF Federal Credit Union is Hiring an Universal Service Representative II Near Odessa, FL
- Strives to be the most influential partner in our Members’ financial journey.
- Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
- Has a culture of engagement, growth, process improvement and community volunteerism.
- Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
- 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
- Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
- 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
- Employee Assistance Program
- Undergraduate and Graduate Tuition Reimbursement
- In-depth New Employee Orientation showcasing Credit Union Values and Vision
- A Think Big culture dedicated to performance excellence and continual growth
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and under general supervision but working independently, in compliance with established policies, procedures and regulations.
Is accountable for the accuracy and completeness of all member transactions. Ensures they are recorded and entered accurately within all internal systems. Applies the proper telephone etiquette to satisfy various member situations. Follows appropriate work flow to meet quality expectations on all member interactions. Provides members with professional service and assures that all members, staff and visitors are treated with consideration and respect. Must be capable of working the agreed shifts in the Branches. Schedule may change with very little advance notice. This position requires considerable travel, which may include leaving one branch and traveling to another branch in one business day. Physical activities include a combination of constant sitting, constant hand motion and occasional standing/walking. These activities are not necessarily performed to the same degree and combination every day and must be capable of lifting 50 pounds.
Essential Functions Include
- Must be capable of working agreed shift in a variety of locations. Occasionally may work before/after the scheduled shift. Schedule may change with very little advance notice. This position requires considerable travel.
- Receives and processes member financial transactions, including deposits, withdrawals and loan payments; provides money orders, travelers checks, and cash advances. Processes coin machine transactions, ATM and mail transactions.
- Assists members and potential members with credit union products and services. Resolves issues that are within their authority; refers issues that are beyond their authority to the Branch Manager. Provides exceptional service for members and provides team support in meeting service standards.
- Cross-sells USF FCU products and services to meet the member needs.
- Adheres to all compliance and regulations. Follows Red Flag procedures, OFAC procedures, and properly identifies members using CIP.
ManagesThis role does not have supervisory responsibilities
Required Education And Experience
- High School Diploma or education equivalent to High School Diploma
- At least 2 years of related experience
- Experience with Microsoft Word, Power Point, Excel and Outlook.
- Strong oral and written communication skills are essential to the position.
- Ability to effectively deal with people under adverse and stressful conditions.
- Must be a Notary or be able to become one upon employment.
- Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
Physical RequirementsSitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.
Position Type/Expected Hours Of WorkFull-Time/40 hours per week
ClassificationNon-Exempt
Other DutiesPlease note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.
About UsFor 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800 million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.
Our vision is to be the most influential partner in each member’s financial journey.
Our mission is to deliver financial solutions to improve members’ lives.
Job Summary
Full Time
Banking
$54k-71k (estimate)
06/03/2024
07/24/2024
usffcu.com
SAINT PETERSBURG, FL
100 - 200
1959
<$5M
Banking
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About USF Federal Credit Union
At USF Federal Credit Union, we are truly passionate about what we do, and how we do it. To put it simply, we are inall inand proud of it. This enthusiastic spirit of commitment applies to our exciting work, our fantastic teams, our innovative drive, our incredible growth potential, and our common goals, which include helping our members realize their dreams as conveniently and pleasantly as possible. And we look for others who are just as excited about delivering excellence as we are. WERE INTO OUR CULTURE: We pride ourselves on cultivating an engaged and fun work environment. Our team works ...hard, but we also value real work/life balance, as well as effective communications, inspired leadership, and a sense of humor that gets us through any challenges the day may bring. WERE INTO TECHNOLOGY: Innovation drives our success, and we value it as highly as the foundation of our success. Youll find it in our groundbreaking technologies and in the creative solutions from our employees. WERE INTO LONG-TERM GROWTH: Every year brings thousands of potential new members in the form of incoming USF students, putting us in a unique position to expand at a rapid rate. WERE INTO REWARDS: We really care about our employees, which is why were constantly re-evaluating our rewards, and reinvesting in our teams in the form of generous benefits. WHO ARE WE LOOKING FOR? Those who excel here demand excellence of themselves, are driven to succeed, are truly passionate, collaborative, and inspired. Most of all, they love their work and refuse to settle for average. ARE YOU IN? We offer careers with long-term growth potential, amazing team members who want you to succeed, and a true commitment to excellence and engagement. Are you ready for USF FCU? Apply now: https://usffcu.applicantpro.com/jobs/ EOE Minorities/Females/Protected Veterans/Disabled
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