1. Manages the operations of the access services unit and resolves daily operational challenges to maximize unit efficiency; oversees circulation operations, including ensuring accuracy of patron and circulation records in the library services platform; ensures proper fiscal management of monies collected at the circulation desk; oversees document delivery and interlibrary loan operations, ensuring compliance with resource sharing agreements, vendor licensing agreements, and copyright laws as they pertain to ILL; oversees course reserve operations, including ensuring that copyright compliance is met; oversees shelving of library materials; monitors unit compliance with all relevant university policies and state and federal regulations and laws; coordinates policies and procedures with other access services personnel throughout the University Libraries system.

2. Supervises access services staff, including student employees. Responsibilities include, but are not limited to: leads the hiring search process, evaluates job performance, and, as needed, makes recommendations for termination; trains newly hired staff, provides ongoing training as needed, and facilitates opportunities for development of relevant knowledge and skills; plans, assigns, and directs work, while managing workload; revises position descriptions as needed; manages work schedules to ensure adequate service desk staffing during all hours of operation. Working evenings, weekends, and holidays in rotation with other Public Services personnel may be required.

3. Coordinates matters of Gulf Coast Library building use and security to provide an environment conducive to learning and research; oversees building safety and security, including tracking and reporting maintenance issues; coordinates maintenance of building security systems, emergency exits, electronic door access controls, and elevators; coordinates with the University Police Department regarding library security; contributes to the development and execution of emergency procedures and ensures that access services staff on duty have received appropriate training on emergency response procedures.

4. Ensures the provision of excellent customer services. Activities include, but are not limited to: Resolves patron concerns in a professional manner while striving for a high degree of patron satisfaction; identifies and recommends changes to services, policies, and procedures to improve satisfaction with library services; develops and facilitates customer service training for access services staff and student employees.

5. Participates in outreach initiatives that seek to engage students, faculty, and staff with library services, resources, and facilities. Provides reference and directional assistance to library patrons in person, by telephone, and via electronic communication methods.

6. Engages in scholarship and professional development activities and provides service to the Libraries, the University, and the library profession to fulfill the expectations of a faculty member. Performs other duties as assigned.