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NCDIT - Field Support Specialist- Junior (746196)3700 Wake Forest Rd, Raleigh, NCThis position will be involved in the investigation, diagnosis, resolution of problems and incidents.
Service components include : routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols. This is an onsite position.
The max rate for this position is $75.99 / hour.
Day-to-Day Field Support :
Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management.
This position will implement new releases of service components into the operational environment following well-defined processes.
This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents.
Service components include : routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.
Performs site surveys, assessments, and physical inventories.
Work with other analysts and specialists to resolve incidents and problems.
Work with other analysts and specialists to perform changes.
Performs installations of new equipment and infrastructure which may include : cabling, switches, patch panel, VOIP, firewall, routers, APs at customer locations.
Insure availability of proper equipment for site visits including tools, cables, and hardware.
Works with vendors for assistance with equipment implementations.
Consults with clients and arranges site visits.
Maintain standard approved IOS configurations
Hardware configuration make changes as needed
Data management, inventory control and vehicle assignment responsibilities documentation
Work with WAN inventory staff and Service Desk to update records regarding employees, hardware and proper disposal of IT assets.
Maintain range of equipment inventory to support day-to-day operational field duties.
Perform physical inventories as needed
Possess familiarity of NSWAN database and Remedy Asset database.
Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motorfleet handbook)
Last updated : 2024-09-10
Full Time
$73k-89k (estimate)
09/12/2024
12/09/2024
usminc.com
HOUSTON, TX
50 - 100
1956
CHRIS JOHNSON
$5M - $10M
USM has been custom engineering/designing and fabricating scale models, operations and maintenance training devices, full-scale mockups, training hardware, simulators, and interactive exhibits for over 60 years. Our clients represent a cross section of government, military, NASA, and industry. We have developed and maintain a staff with multiple talents and a variety of specialized skills enabling us to design, manage and produce custom products, whether from in-house design, from existing design or a combination of both, to meet the dictates of the requirement. We have the capability to staff... up quickly with qualified contract labor in order to meet the demands of any project. Product List: Training hardware Mockups Operations and Maintenance Training Devices Part Task Trainers Hands On Trainers Vehicle mockups and Airframe/fuselage mockups Equipment/component mockups Flight simulators NASA training hardware Wire harnesses, cable builds, and general electrical fabrication Scale models (static display and functional) Dioramas Interactive Exhibits Engineering development prototypes Engineering and test models
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