Customer Service Representative

Job Type Full-time Description **UST Select Overview**

UST Select is a logistics solutions company. Were experts at managing warehouses, transitioning and delivering products, and interacting with customers. We provide solutions through an employee-led delivery model to execute a lasting impression, efficiently and flawlessly, for a variety of final mile delivery services. For us, no priority is greater than exceeding every customers expectations and enhancing our clients reputation.

We want our newest team member to be a team-player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST Select family!

**Customer Service Representative Overview**

The Customer Support Representative will be responsible for specific duties as they relate to supporting warehouse function and customer service. This individual will be an essential part to the cornerstone of UST Selects growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

**Responsibilities**

**(include, but are not limited to)**

Ensure drivers are supported while en route and updating supporting documentation

Provide communication to other departments and/or vendors to support other processes including, but not limited to, routing, claims, and compliance

Serve as a point of contact for customer support, inquiries, and escalation resolution

Maintain documentation and records on all interactions with customers and/or vendors

Maintain accurate invoicing and reporting

Assist distribution center Managers and Supervisors with daily administrative tasks and other duties as needed

Maintains a clean and safe working environment

Maintains a positive working relationship with all team members

Requirements High School Diploma or equivalent education

Proficient in Microsoft Office including Word, Excel and Outlook

Effective written and verbal communication

Valid Drivers License

Flexible Schedule Must be able to work a schedule that may include early mornings, evenings, weekends, and some holidays

Integrity in all things

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Walking, bending, stooping, twisting, and lifting several times a day

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

* Temperature controlled office environment and non-temperature-controlled warehouse environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the duties, knowledge, skill, and ability required to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

*UST Select provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*