7 End User Support Specialist Jobs in Boston, MA
UST is Hiring an End User Support Specialist Near Boston, MA
UST is a mission-driven group of over 39,000 practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You AreWe are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations.
The Opportunity
- Provide Level 1.5 technical support to end-users in the US region, addressing their inquiries and resolving issues promptly.
- Troubleshoot and resolve hardware and software problems, including desktops, laptops, and mobile devices.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document all support activities and maintain accurate records in the ticketing system.
- Assist in the setup and configuration of end-user devices and software applications.
What You Need
- Bachelor's degree in Information Technology or related field.
- Proven experience in providing technical support to end-users.
- Strong knowledge of desktop/laptop hardware and operating systems.
- Excellent communication and customer service skills.
- Ability to work well independently and as part of a team.
What We BelieveWe’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.
HumilityWe will listen, learn, be empathetic and help selflessly in our interactions with everyone.
HumanityThrough business, we will better the lives of those less fortunate than ourselves.
IntegrityWe honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity StatementUST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
SkillsProblem Solving,End User Support,Troubleshooting,Excellent Communication
Job Summary
Full Time
Logistics Services
$61k-76k (estimate)
06/22/2024
07/19/2024
ustcorp.com
LAYTON, UT
100 - 200
2001
Private
JOSH BAKER
$50M - $200M
Logistics Services
Related Companies
About UST
UST is a contract manufacturing firm that produces, packages and distributes dietary supplements.
The job skills required for End User Support Specialist include Troubleshooting, Customer Service, Technical Support, Problem Solving, Commitment, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Support Specialist positions, which can be used as a reference in future career path planning. As an End User Support Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Support Specialist. You can explore the career advancement for an End User Support Specialist below and select your interested title to get hiring information.
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