Patient Access Services Representative

We are currently interviewing for the following critical positions at our UT Health Tyler Midtown, 1000 S Beckham Ave, Tyler TX 75701. If you are interested please email your resume to beverly.witherspoon@ensemblehp.com and then send a text message to 903-615-7935 with your name to be scheduled for the interview on Wednesdays at 3pm.

Registration Tyler Midtown:

• Spec Patient Access, ER Registration, Night Shift, Full-time Sun-Wed 6pm-6am
• Spec Patient Access, GI Registration, Day Shift, Full-time Mon-Fri 530am-200pm
• Spec Patient Access, ER / OP Registration PRN

If you are interested please email your resume to beverly.witherspoon@ensemblehp.com and send a text message to 903-615-7935 with your name to be scheduled for the interview.

Basic Job Roles

Patient Access Associates have to wear many different hats at any given moment. They must be proficient in many areas since everything a Patient Access Service Associate does affect patients, families, other associates, and the organization's viability. Any mistake may cause a patient safety issue, a legal issue, a customer service issue, or a revenue issue. A Patient Access associate must take every function seriously and provide service with 100% accuracy.

Basics include:

· Being proficient with the hospital registration and ancillary computer systems. A registrar may need to know upwards of 9-15 different systems to perform job functions. Job functions include how to register the patient, how to verify insurance, how to check eligibility, how to check medical necessity, how to scan and retrieve documents in the imaging system and how to take payments and print receipts.

· Knowing which rules, forms and questions must be applied to specific encounter types and insurances to ensure the facility remains compliant with government agencies and regulations.

Examples include:

· Health Insurance Portability and Accountability Act (HIPAA)

· Emergency Medical Treatment and Active Labor Act (EMTALA)
Consent for Treatment (General Consent)

· Patient Rights and Responsibilities

· Medicare Important Message Notice of Privacy Practice

· Medicare Secondary Payer Questionnaire (MSPQ)

Patient Access is also responsible for:

· Knowing insurance basics such as identifying commercial and government plans, understanding coordination of benefits, and recognizing when to obtain a referral, authorization, or waiver.

· Being able to give continually excellent customer service in adverse situations. Healthcare customer service skills must include empathy and compassion.

· Understanding and knowing how to discuss financial information and obligations and know-how and when to refer to others for help.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• ER
• Outpatient

Schedule:

• 10 hour shift
• Evening shift
• Every weekend
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person