15 Desktop Support Technician Jobs in Knoxville, TN
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UT MEDICAL CENTER is Hiring a Desktop Support Technician Near Knoxville, TN
The Desktop Support Technician works as a member of a healthcare IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for 5000 employees and 7000 computers, located at the UT Medical Center - Knoxville, TN and other offices in eastern Tennessee. Technician tasks include the following:
Unboxing, setup, configuring, and installation of new hardware
Providing in-person user support
Providing support over the phone, through e-mail, and chat services
Installation, configuring, and maintenance of operating systems
Software configuration and updates
Secure disposal of old equipment
Warranty transactions
If assigned to the eastern Tennessee zone, some travel required
Weekend and on-call rotation
Working from and updating ticketing system
Driving company vehicles to transport equipment
Other duties as assigned
The Desktop Support team works with a wide variety of modern and legacy operating systems and applications.
Requirements:
2 years of computer troubleshooting experience or equivalent education
Ability to push, pull, and lift up to 60lbs
Ability to move in and out of small spaces, and bend over and under desks
Ability to type
Ability to think logically and have good judgement
Ability to provide excellent customer service in-person and over the phone
Ability to communicate with others and help them use their computer equipment
Have an excellent understanding of how computers and associated technology work together
Have a valid drivers license
Some significant amount of walking could be required to provide support to customers all over the hospital campus
Preferred:
Experience supporting healthcare IT
Experience working in IT support
Experience providing excellent customer service
A Certification, or other relevant certification(s)
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 – 48 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Relocate:
- Knoxville, TN 37920: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Ambulatory Healthcare Services
$47k-58k (estimate)
06/18/2024
06/19/2024
utmedicalcenter.org
SEYMOUR, TN
50 - 100
1956
KATI SELLERS
$50M - $200M
Ambulatory Healthcare Services
Related Companies
About UT MEDICAL CENTER
The University of Tennessee Medical Center, located in Knoxville, TN, is the regions academic medical center, ANCC Magnet recognized hospital and ACS-verified Level I Trauma Center. The 630-bed hospital also is home of the regions only dedicated Heart Hospital, only adult and pediatric transplant center, The Joint Commission/American Heart Association recognized Comprehensive Stroke Center, certified by The Joint Commission as a Comprehensive Cardiac Center, houses a Level III private-room neonatal intensive care unit and serves as a regional perinatal referral center. UT Medical Center's miss...ion is to serve through healing, education and discovery. UT Medical Center believes in and is committed to a set of values that characterize its obligation and responsibility as a leader in healthcare, including integrity, excellence, compassion, innovation, collaboration and dedication. The University of Tennessee Medical Center is proud to be recognized as an Excellence award winner by the Tennessee Center for Performance Excellence in 2016 and as a U.S. News & World Report Best Hospital for the seventh consecutive year (2018).
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The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Installation, Operating System, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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