**Customer Service Team Lead**

Location: Dallas , TX Job Number: 613639

Category: Insurance/Billing

Posting Date: January 26, 2022

Responsibilities Benefits Working at UTSW Responsibilities **Experience and Education**

High School diploma or equivalent. At least 5 years of hospital/medical office experience.

**Job Duties**

* Provides direction, development and guidance to Customer Service staff.

* Reports any applicable updates, corrections or system concerns.

* Maintains pro-active approach with addressing or implementing changes impacting the various processes within the Customer Service area.

* Leads, trains and motivates staff to achieve goals and objectives.

* Assists manager/supervisor with daily operations and department staffing schedule, assuring staff coverage for all shifts.

* Required to assume supervisory decision making and accountability in the absence of Dir/Mgr/Supervisor.

* Participates in the development and implementation of recommendations for workflow, programs, and procedures affecting revenue management and performance improvement.

* Demonstrates ongoing competency skills, above level problem solving skills and decision-making abilities.

* Ability to communicate verbally with all levels...

**Experience and Education**

High School diploma or equivalent. At least 5 years of hospital/medical office experience.

**Job Duties**

* Provides direction, development and guidance to Customer Service staff.

* Reports any applicable updates, corrections or system concerns.

* Maintains pro-active approach with addressing or implementing changes impacting the various processes within the Customer Service area.

* Leads, trains and motivates staff to achieve goals and objectives.

* Assists manager/supervisor with daily operations and department staffing schedule, assuring staff coverage for all shifts.

* Required to assume supervisory decision making and accountability in the absence of Dir/Mgr/Supervisor.

* Participates in the development and implementation of recommendations for workflow, programs, and procedures affecting revenue management and performance improvement.

* Demonstrates ongoing competency skills, above level problem solving skills and decision-making abilities.

* Ability to communicate verbally with all levels of Associates and management and with physicians.

* Responsible for all inquires regarding SAO patients.

* Coordinates with all levels of management to resolution.

* Handles patient complaints in a timely and professional manner; promotes excellent customer service and takes appropriate action based on survey results.

* Responsible for processing of invoices and coordination of all vendor inquires.

* Research, monitor and update as necessary accounts referred to OGC, Risk, and Bad Debt. Review and approve adjustment requests for CSRs and Vendorst. Assist Supervisor/Manager with projects as assigned.

* Other Duties: Performs other duties as assigned.

**Security**

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Benefits **Health Benefits**

* PPO and ACO Options

* 100% Coverage for Preventative Health ? No Co-Pay

* Tobacco-Free Incentives

* Generous Prescription Drug Plan

* 3 Options for Dental Coverage

* 2 Options for Vision Coverage

* Abundance of Wellness and Employee Assistance Programs

**Retirement Plan**

(Eligibility varies by employment status)

* The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting

* Employee Contribution Max 7.7% of salary

* Employer Contribution Match up to 7.5% of salary

* Optional Retirement Program (ORP) defined contribution plan with 1 year, 1 day vesting

* Employee Contribution Max of 6.65% of salary

* Employer Contribution Match of 8.5% of salary

* Optional Tax-Sheltered Annuity

* Optional Deferred Compensation Plan

**PTO Benefits**

* 15 Paid Holidays, Eligible Day 1

* 8 Hours/Month Accrued Vacation

* 8 Hours/Month Accrued Sick Leave

**Other Benefits**

* On-Site Day Care

* Employee Discount Program

* Tuition Reimbursement Program

* Long-Term Disability Coverage

* Short-Term Disability Coverage

* Voluntary Group Life Coverage

* Accidental Death & Dismemberment Coverage

**Bring Your A Game.**

It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges youll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.

Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. Thats true for every role across the Medical Center and represents why this can be the most challenging work of your career.

Denise Anderson

GME Coordinator I I love working at UT Southwestern because of its great staff and great benefits. Everyday is extraordinary because theres opportunity to expand your knowledge and advance your career.