Under general supervision, the incumbent will provide second/third level endpoint support. Core responsibilities include the training and mentorship of junior IT Analysts, offering technical guidance, and delivering informal training to clients utilizing various hardware and software programs. The role extends to aiding in the recruitment, training, and coordination of Student Assistants. Additionally, the position entails recommending and implementing endpoint images, evaluating hardware requirements, and making informed purchase decisions for computer hardware, software, and printers. Proactive in fostering collaborations between faculty, staff, and students, the incumbent conducts research to address their future pedagogical needs. The role also involves serving as a liaison for the Office of Information Technology (OIT). Furthermore, responsibilities encompass assisting with departmental inventory management and facilitating IT procurements. The position demands the provision of regular status reports, problem summaries, and project updates, with specialized expertise as a Subject Matter Expert (SME) in UT Mandate Encryption.