Utah Community Action is accepting applications for an IT Support Specialist. The Specialist supports all Utah Community Action (UCA) staff with hardware, software, and training issues in the helpdesk.

This position is full-time, in the office, and makes $29.62/hour. We also offer a comprehensive benefits package, including health, dental, vision, a flexible spending account (FSA), a healthcare spending account (HSA) with up to a $2,500 match, a 401(k) plan with 5% match, short and long-term disability, accident insurance, life insurance, 11 paid holidays, paid time off between Christmas and New Year's, PTO- paid time off (up to 192 hours a year), and an hour of paid time on Fridays for self-care, tuition reimbursement (conditions apply), and the potential for FCDL student loan forgiveness (UCA is an eligible employer).

As part of the IT department, you are crucial in training employees on technologies we manage. Your efforts are instrumental in our organization's technological advancement, and we trust you to carry out this responsibility effectively. Maintaining the agency's IT inventory is a crucial task that ensures the smooth functioning of the IT department and the organization. Create and publish knowledge base articles for IT staff and end users so they can resolve common issues.

Job Responsibilities

• Respond to and resolve helpdesk tickets, emails, phone calls, and Teams messages.
• Ability to use good judgment and work with a diverse population
• Provide a high level of interfacing with co-workers and communicate effectively with IT personnel and management.
• Working knowledge and support experience are required in the following areas. Software: Microsoft Windows 11, Office 2019/Microsoft 365 apps including Outlook, Chrome, RDP, Anti-Virus, Spyware removal. Hardware: Desktops, Laptops, Docking Stations, Printers, Handhelds, Scanners, Switches. Technologies: Android, iPhone, iPads and MDM, IP Phones, Wireless, Cellular Wireless Technology and fax
• Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
• Set up new laptops, phones, and printers.
• Create, reset, and revoke Active Directory users and computers.
• Checkout, setup, and take down of IT equipment.
• Train employees on technologies managed by the IT Department.
• Maintain agency IT inventory.
• Create and publish knowledge base articles for IT staff and end users so they can resolve common issues.

Required Education, Experience, Licenses

• One year of helpdesk experience
• High School Diploma or GED
• CompTIA A
• Valid driver's license and personal vehicle

The Agency is committed to providing equal employment opportunity for all persons. It is dedicated to the following practices: To recruit, employ, train, and promote persons for all positions without regard to race, color, religion, sex, age (40 and over), national origin, disability, marital status, familial status, sexual orientation, gender identity, pregnancy, childbirth or pregnancy-related conditions, veteran, genetic information, military service, immunity status or other protected-group status and to base decisions regarding applicants and employees on an individual's job-related qualifications and other relevant and lawful factors.