221 Account Manager, Ticketing Jobs in Salt Lake, UT
SORT BY
A
U
C
A
N
G
I
G
N
A
O
I
B
S
S
M
T
F
I
I
t
A
b
T
D
Utah Jazz is Hiring an Account Manager, Ticketing Near Salt Lake, UT
Job Type
Full-time
DescriptionThis account manager role will build and strengthen authentic relationships with the season ticket member account base through ongoing communication touchpoints (in-person, phone, text, and email) and the creation and implementation of individualized service plans; which will ultimately lead the season ticket member to renew their tickets each year!
Duties And Responsibilities
Full-time
DescriptionThis account manager role will build and strengthen authentic relationships with the season ticket member account base through ongoing communication touchpoints (in-person, phone, text, and email) and the creation and implementation of individualized service plans; which will ultimately lead the season ticket member to renew their tickets each year!
Duties And Responsibilities
- Deliver service that is personal, creative, and timely.
- Assist in renewal, upgrade, and add-on processes for assigned accounts to meet and exceed individual, departmental, and organizational goals.
- Field, resolve, and document various client requests and concerns utilizing the highest standard of customer service.
- Demonstrate a positive attitude, and support company initiatives with peers and customers.
- Adopts change while demonstrating tenacity and resilience.
- Assist in the development and implementation of customized programs, benefits, and events for the season ticket account base, including working at Smith Entertainment Group events and Delta Center events
- Support the broader sales, member experience, and marketing functions and objectives of the organization
- Maintain detailed records in CRM to support service and sales efforts as defined by the organization
- Work closely with team and arena departments (i.e., food and beverage, parking, facility operations, ticket sales, game operations, marketing, and corporate partnership) to ensure premier entertainment experiences for the season ticket account base and other guests.
- Achieve touchpoint, customer satisfaction surveys, and other engagement metrics that are established
- Exemplify the Smith Entertainment Group values and standards.
- Protect the legal, financial, and moral well-being of the company.
- Other duties as assigned.
- Establishes and builds strong customer relationships, delivering customer-centric solutions that are extraordinary and creative.
- Works reciprocally with teammates and others across the organization to meet shared objectives.
- Takes action by taking on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.
- Handles conflict situations effectively, seeing them as opportunities to create service solutions.
- Demonstrates self-awareness, using a combination of feedback and reflection to understand strengths and weaknesses while actively seeking to improve them.
- Bachelor’s degree or equivalent training and experience.
- Minimum of 2 – 5 years of career experience in account management, customer service, or hospitality industry preferred.
- Shown ability to establish rapport with colleagues and build strong social relationships.
- Needs to be a great teammate who is detail-oriented, self-motivated, flexible, energetic, outgoing, and resilient.
- Possess good communication skills and the ability to effectively handle conflict management.
- Be analytical and possess creative problem-solving and decision-making skills. Ability to organize and prioritize workload in a fast-paced environment.
- Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software, CRM, and Salesforce is a plus.
- Able to work a flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends, and be on-call as necessary
- This person must be able to communicate and express themselves both written and verbally.
- This person must be able to observe, inspect, estimate, and assess.
- This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
- This person must be able to lift 20 lbs.
Job Summary
JOB TYPE
Full Time
SALARY
$88k-119k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/12/2024
WEBSITE
bemoreadaptive.org
HEADQUARTERS
Salt Lake City, UT
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
