SUMMARY OF POSITION:

As directed by the Parking Managers, the Parking Administrative Assistant is responsible for creating a positive experience for our owners and parking customers. The position assists the Parking Managers in managing the parking accounts, preparing reports, correspondence, and deliveries, and other duties as assigned. This position is also responsible for assisting the Parking Account Receivable team.

This position must multitask among several office functions, including the delegation of customer support tickets, the posting of deposits and applying account payments, the creation of invoices and refunds, the detailed auditing of accounts, the management of customer complaints, and the coverage of intercoms, phones, and front desk function. In addition to assisting other positions, this position supports accounting-related duties when the Accounts Receivable Representative is not present.

PRIMARY DUTIES & RESPONSIBILITIES:

• Provides customer service via written correspondence, by phone, and in person.
• Manages complex parking accounts, deposits, invoice creation and escalated tenant complaints.
• Creates agendas, correspondence, and spreadsheets as needed.
• Performs tasks with a variety of specific software, including accounting-related functions, billing, and tracking of complex accounts.
• Responds to tier-1, tier-2, and tier-3 support tickets.
• Deescalates tenant complaints and provide constructive written responses to grievances.
• Provides backup coverage to the front desk.
• Provides backup coverage to the Accounts Receivable Representative.
• Multitasks between accounting duties, support tickets, intercoms, guest inquiries, and staff training.
• Audits accounting and payment issues, resolves discrepancies, creates invoices and deposits, and processes refunds.
• Enters detailed payments from incoming checks, WageWorks, ACH, and on-site credit or cash transactions.
• Strategizes office functions for coverage during events and high-volume peak periods.
• Understands basic tenant lease rights and eligibility rules.
• Other administrative assignments as directed by the parking managers.

POSITION REQUIREMENTS & QUALIFICATIONS:

• High School Diploma, or equivalent plus two years’ post high school education or training. 3 years of administrative experience, or 5 years of administrative experience in lieu of post high school education or training.
• Customer service orientation with a friendly and professional demeanor.
• Proven experience in complaint management and conflict resolution.
• Strong organizational and time management abilities.
• Superb interpersonal skills, including the ability to quickly build rapport with both internal and external customers.
• Demonstrated problem-solving skills: ability to make independent decisions, manage conflicting priorities in a fast-paced environment.
• Ability to compose several forms of correspondence including letters, memos, and e-mails in a professional tone with correct grammar.
• Experience with accounting principles, deposits, refunds, and/or account management.
• Exceptional attention to detail and accuracy in all tasks including policy and procedure compliance.
• Positive attitude, fostering a collaborative and dynamic work environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic computer skills. With the ability to effectively learn and use various computer software programs.
• Able to sit at a computer for long periods of time.

Job Type: Full-time

Pay: From $23.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person