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ABOUT US
Utility Connect is the highest rated home services connection company in the nation and our complimentary service gives the consumers the ability to connect all of their home essential services in one place. We are rapidly growing and seeking an experienced Quality Assurance Analyst to join our team. Visit us at www.utilityconnect.net
JOB SUMMARY
The Call Center Quality Assurance Analyst monitors, measures and documents the quality of performance of employees who communicate with our clients. This position ensures services meet established standards of optimum quality, including reliability, usability and performance. Additional duties include developing metrics, trend analyses, reporting and support training initiatives.
ESSENTIAL FUNCTIONS OF THE ROLE
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KEY SUCCESS FACTORS
BENEFITS
Our competitive benefits package includes the following
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
Compensation package:
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Work Location: Hybrid remote in The Colony, TX 75056
Full Time
Utilities
$74k-90k (estimate)
06/23/2024
10/19/2024
utilityconnect.net
The Colony, TX
25 - 50
Utilities