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Patient Services Specialist I - Ambulatory Float Pool, STAR SQUAD
Webster, Texas, United States
Clerical & Administrative Support
UTMB Health
Requisition # 2403207
Job Description :
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
EDUCATION & EXPERIENCE
Minimum Qualifications :
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
LICENSES, REGISTRATIONS OR CERTIFICATIONS
Required : For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire.
Certification must be maintained for the duration of their employment in this position.
Preferred Qualifications :
Experience with patient registration, patient appointment scheduling, and / or insurance verification preferred.
Qualifications - External
CUSTOMER SERVICE :
Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
SCHEDULING :
Schedules appointments and completes reminder calls to patients for scheduled appointments.
Coordinates financial counseling for day surgery
Educates patient / responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out-of pocket cost estimates to patients and counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
ARRIVAL :
Arrives patients and prepares paperwork / chart for visit.
Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
REGISTRATION :
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.
Obtains and documents information required for third party reimbursement.
Ensures compliance with Medicare and third party coverage.
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Compensation
Last updated : 2024-08-28
Full Time
$36k-44k (estimate)
08/22/2024
09/02/2024
The job skills required for Patient service specialist include Customer Service, Patient Care, Billing, Appointment Scheduling, Patient Registration, Administrative Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service specialist positions, which can be used as a reference in future career path planning. As a Patient service specialist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service specialist. You can explore the career advancement for a Patient service specialist below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Specialist jobs
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