POSITION SUMMARY:

The Systems Engineering Supervisor is responsible to provide direction and leadership for Enterprise Systems which include VDI infrastructure, Workstations management, Application packaging and deployment, and Enterprise security solutions aligned with strategic goals and objectives for UW Health. The Supervisor ensures the effective operation of the team and is accountable for the successful completion of all work assigned to the workgroup. The incumbent plans, organizes, assigns, schedules, and controls workflow for the team.

The Supervisor functions as an expert resource in advanced systems analysis for staff and users to assist in complex problem troubleshooting and resolution. The Supervisor identifies opportunities to improve efficiency and effectiveness and constantly ensures that all team members are working at the top of their skills and knowledge. The Supervisor effectively partners with operational colleagues to ensure successful organizational change management, adoption of solutions, and value realization. The Supervisor will also work within appropriate governance structures to determine system requirements, process re-engineering issues, and solution design and implementation strategies.

The Supervisor will have extensive experience, demonstrating the ability to consistently perform at an exceptional level. Work at this level involves justifying system design and concepts to end users in a manner that is easily understood. The incumbent must possess organizational skills that lead to the effective management of projects, tasks, applications, and employees. These skills include: analysis, problem definition and solution, conflict resolution, team/project management, planning and consulting. Excellent communication skills are crucial to successful performance in this position.

Problems encountered are of a high degree of complexity and difficulty and require exceptional analytical skills, innovation, and creativity to formulate and implement the mechanisms to identify and solve problems.

The Supervisor leads by example to develop a culture centered on respect, service, empowerment, and accountability. The Supervisor develops and sustains consultative, trusted advisor relationships with stakeholders, and contribute to a learning environment and a learning health system, across the UW Health.

EDUCATION/TRAINING:

Minimum:

• Associate Degree in Healthcare, Information Technology, Business, or related field (2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below)

Preferred:

• Bachelor’s or Master’s degree in Healthcare, Information Technology, Business, or related field is highly preferred.

LICENSURE/CERTIFICATION:

Minimum:

• N/A

Preferred:

• Various Microsoft and Citrix Certifications

EXPERIENCE:

Minimum:

• Demonstrated success leading the design, development, configuration, support, and adoption of medium to large scale solutions including some experience leading without direct authority.
• Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 origination
• Demonstrate success implementing and managing large, complex, enterprise-class solutions.
• Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly
• Demonstrated success being proactive and innovative

Preferred:

• Five (5) years of relevant experience in a Healthcare setting.
• Five (5) years of VDI and SCCM support experience
• Five (5) years of experience performing system administration and engineering

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Intermediate competency in the following areas:

• Leadership including leads with integrity, maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leads & develops people
• Technical leadership of applicable products or platforms
• Leading highly empowered, self-directed teams including cross-functional teams
• Communication
• Effective team member
• Critical thinking
• Applying lean management tools
• Applying agile methodologies
• Mentoring and teaching

Position Specific Competencies:

• Advanced competency in at least three competencies such as:
• Proficient knowledge and management of UW Health Domain
• Active Directory
• Group Policy deployment, troubleshooting and management
• Network Infrastructure
• Security
• Microsoft 365
• PowerShell and Scripting
• Ability to design, deploy and manage Microsoft System Center Configuration Manager (SCCM)
• Application packaging and deployment
• Citrix and VDI Infrastructure design, maintenance, deployment, and troubleshooting
• Microsoft Windows server and workstation management and networking
• Network infrastructure components and concepts
• Knowledge of Scripting and registry editor
• Windows Server Update Services (WSUS) management and deployment
• Expert in Virtual Management Environment
• Understanding infrastructure cybersecurity components and concepts
• Nutanix knowledge
• VMWare ESX knowledge
• Understanding design and implementation for disaster recovery

Other Skills, Knowledge, Abilities:

• Ability to drive results independently and as a collaborative team.
• Works well with people from different disciplines with varying degrees of technical experience.
• Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone and on-budget completion.
• Ability to manage multiple tasks with ease and efficiency.
• Ability to effectively manage change.
• Ability to identify risk and seek mitigation
• Ability to maintain a professional and positive outlook
• Provides a consultative approach to collaborating with users in assessing needs and requirements.
• Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.
• Ability to translate technical language in a manner that is easily understood. Strong organizational skills that lead to the effective management of projects, applications, and employees
• Ability to analyze a situation, define the problem and identify solutions
• Ability to resolve conflicts
• Ability to independently evaluate and analyze the subject matter and develop specifications to create or enhance VDI and SCCM functions.