Supports Services' spares order management activities for maintenance and repair of InFlyt Experience products to meet on-time delivery, service level, and repair turnaround time. Responsible for customer spares sales quotation, order processing, order fulfillment coordination, and invoicing. Provides spares AOG, expedite and RMA order and coordination support. Provides spares order confirmation & status, responds to customer inquiries, and executes change order requests. Responsible for internal spares order replenishment and fulfillment coordination. Provides first level customer service to both external and internal customers and programs. Coordinates spares external demand and internal demand with Materials Planning & Purchasing

Essential Duties and Responsibilities:
Performs spares order management activities to include: quotation, sales order entry, order acknowledgement, order changes, order status, order fulfillment coordination to meet order delivery commitment, and invoicing.
Responsible to verify spares order booking and entry to ensure accuracy and completeness of information into ERP to include: customer data, part number, quantity, pricing/discounts, shipping instructions and terms, and delivery date. Ensure order compliance to customer RFQ, customer contract, or Sales Catalog.
Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedite requests in a timely manner. Collaborates with Thales resources to provide appropriate responses, answers, and order changes. Establishes positive customer relationships through professional and effective: customer service, conflict/issue resolution, and timely communication.
Provides regular spares order status, reports delivery performance, and tracks backorders. Coordinates with Purchasing, Material Planning, and the Distribution Center to ensure on time shipment to meet delivery commitments. Proactively identifies orders at risk of shipping late or on hold and coordinates resolution. Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for impr
Skills: ovement.
Addresses customer complaints for rejected or disputed shipments or invoices to include: tracking shipments, issuing RMA's for returns, issuing credit memo's, providing missing documents, or providing exchange orders. Responsible to track, review, and analyze customer complaints/disputes and recommend actions to prevent recurrence.

Performs other duties as assigned.
Required Education, Competencies and Experience:
AA/AS degree in a related field and a minimum of one (1) year of related experience, or a high school diploma/GED with at least two (2) years experience or a comparable combination of relevant education and experience
Related work experience includes: Customer Service, Sales Order Administration, Supply Chain (Distribution Center, Material Planning/Scheduling, Purchasing, or Inventory/Production Control)
Previous Spare Parts support experience in the airline and/or electronics manufacturing & repair industry preferred
Strong written and verbal communication skills; must speak, read and write English fluently
Results oriented with strong organizational skills and attention to detail
Demonstrated work experience in a matrix organization along with the ability to work within a team
Ability to work independently and to be a self-starter; ability to multitask and effectively prioritize tasks
Ability to identify potential issues before they arise and take corrective action to eliminate the risk

Desired Qualifications:
Experience with: ERP based Sales Order Management with/without EDI, basic MRP analysis & replenishment, and basic Inventory System functions; SAP preferred
Working knowledge of quotation/sales order management processes
Well versed in customer service and support processes with professional follow-up and confirmation habits
Ability to monitor, track and reply in a timely manner to customer questions and inquiries
Positive attitude and professional ability to deal with satisfied and dissatisfied customers
Good to strong skills with Microsoft Outlook, Word, Excel, and PowerPoint
Experience with generating and maintaining Reports, Metrics, Charts, and Dashboards with ability to write routine reports and correspondence
Ability to read and interpret documents such as safety rules, operating procedures, maintenance instructions/manuals/bulletins, and basic engineering drawing notes and parts lists
Ability to calculate figures and amounts such as order totals, credits, discounts, interest, commissions, and percentages
Working knowledge of Import/Export regulations, Incoterms, and ability to read and interpret purchase order terms & conditions
Ability to solve practical problems and deal with a variety of variables in situations where only limited information exists
Certification & Training: Customer Service or APICS Inventory/Planning or ISM Supply Chain a plus

Job Types: Full-time, Temporary

Pay: $24.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Order management system: 1 year (Preferred)
• Supply chain: 1 year (Preferred)

Ability to Commute:

• Orlando, FL 32822 (Required)

Work Location: In person