Primary Location: Jacksonville, Florida

Hybrid position

V-Soft Consulting is currently hiring for a Senior Business Analyst for our premier client in Jacksonville, Florida.

What You’ll Need

Technical Requirements and Certifications »

• ITIL Foundation certification is preferred.
• CompTIA A , Network , or similar certifications are a plus.

Knowledge, Skills And Abilities »

Top 3 Must-Haves (Hard and/or Soft Skills):

• Fast Learner.
• Strong Communication Skills.
• Some programming or software/OS administration skills.

Top 3 Nice-To-Haves (Hard And/or Soft Skills)

• Ivanti Service Desk.
• Ivanti Neurons.
• Exposure to business requirements gathering/translation to technical requirements.
• Degree not required if experience is met.

What You’ll Do

Job Responsibilities:

Service Desk Management

• Monitor service desk operations and performance metrics to identify areas for improvement.
• Develop and implement service desk policies, procedures, and best practices.
• Supervise the service desk team to ensure effective and efficient resolution of user issues.

Technical Support

• Provide advanced troubleshooting and technical support for hardware, software, and network issues. - Assist in the diagnosis and resolution of complex technical problems.
• Escalate issues to appropriate internal or external resources as necessary.

System Administration

• Maintain and manage IT systems, including servers, workstations, and network devices.
• Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
• Monitor system performance and address any issues proactively.

User Support

• Act as a point of contact for users experiencing technical difficulties.
• Provide training and guidance to users on system use and best practices.
• Ensure all support requests are logged, tracked, and resolved in a timely manner.

Documentation And Reporting

• Maintain detailed documentation of service desk operations, issues, and resolutions.
• Generate regular reports on service desk performance, user satisfaction, and system health.
• Develop and update technical documentation, user guides, and FAQs.

Collaboration And Communication

• Communicate effectively with users, management, and stakeholders regarding technical issues and service improvements.
• Participate in team meetings and contribute to the continuous improvement of IT services.
• Work closely with other IT team members to ensure seamless integration and support of IT services.

Project Management

• Lead and participate in a major system upgrade to a cloud solution.
• Coordinate with vendors and third-party service providers for system maintenance and support.
• Ensure project milestones and deadlines are met.

Interested?

Qualified candidates should send their resumes to lgudamsetti@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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