27 Customer Support Analyst (B. Intermediate) - 2210 Jobs in Tallahassee, FL
V2Soft is Hiring a Customer Support Analyst (B. Intermediate) - 2210 Near Tallahassee, FL
Scope Of ServicesResponsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
Education
- High School diploma or equivalent.
- One (1) year of work experience in the installation, maintenance and technical support of workstation hardware.
- Or one (1) years' experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system.
- Or Technical certifications from workstation training programs such as CompTIA A , Comp TIA Net , and MCDST may be substituted for one (1) year of experience.
- Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university.
- Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
- Learning about and providing technical assistance and routine maintenance of specialized software applications.
- Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
- Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
- Perform advanced troubleshooting to determine the cause of problems.
- Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
- Participates in and coordinates projects, shares information and receives feedback from other Client staff as appropriate.
- Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
- Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
Job Summary
Contractor
$51k-67k (estimate)
07/03/2024
07/27/2024
v2soft.com
Bloomfield Hills, MI
200 - 500
Related Companies
The job skills required for Customer Support Analyst (B. Intermediate) - 2210 include Troubleshooting, Customer Service, Technical Support, Microsoft Office, Installation, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Analyst (B. Intermediate) - 2210. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Analyst (B. Intermediate) - 2210. Select any job title you are interested in and start to search job requirements.
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