38 Service Desk Analyst Jobs in Columbus, OH
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Vaco Technology is Hiring a Service Desk Analyst Near Columbus, OH
Job Details
Job type: Contract-to-hire
Pay rate: $20-25/hr
Must be legally eligible to work in the US without sponsorship.
Job Responsibilities
We are seeking a candidate who is highly technical and able to think creatively with a vast technical background in resolving issues on the spot. The ideal candidate possesses the ability to multitask and clearly communicate technical information to people with varying levels of technical ability, with a friendly demeanor.
Here are some core responsibilities and requirements of this position:
- Experience troubleshooting issues in an Enterprise Windows and/or Mac environment - Able to resolve at least 60% of assigned incidents at first contact.
- Experience fulfilling service requests, such as installing unpackaged software, installing peripherals or drivers, tracking inventory and on occasion, performing computer refreshes for Windows and Mac devices.
- Commitment to following all ticketing guidelines and adhering to SLO's and exceeding 95% positive customer satisfaction surveys.
- Installing MDM and troubleshooting mobile devices problems (iOS and Android)
- Troubleshooting issues with Teams, Zoom, or Webex.
- Fluent typing ability and able to conversate via chat with proper grammar and etiquette.
- Communicate effectively with staff by phone and be able to produce written communications (emails/chat) in a prompt and professional manner.
- Other duties as assigned.
Job Qualifications
- College Degree and 2 years of direct experience working for an Enterprise Service Desk. Certifications accepted in lieu of experience/education include: HDI, A , Microsoft Technologies (Windows 11, M365, SharePoint Online permission management), Apple Technologies (Jamf), ITIL Foundations.
- Able to work with general instruction, oversee projects and/or mentor junior staff on policies and procedures.
- Ability to de-escalate difficult situations and effectively collaborate with senior staff and junior staff.
Job Summary
Full Time
$54k-67k (estimate)
08/01/2024
08/30/2024
vacotechnology.com
Carmel, TN
25 - 50
Related Companies
The job skills required for Service Desk Analyst include Troubleshooting, Written Communication, Communicates Effectively, iOS, Android, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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