RESPONSIBILITIES:
· Maintain safe working conditions and practices to achieve a zero (0) lost time injury
record within the area of responsibility. Perform work duties in accordance with
Quality System Manual procedures.
· Verify customer pricing and terms of sale and maintain customer quotations,
summary billing setup and rebates in ERP system. Input accurate customer order
information into ERP system in accordance with procedures set forth by the
department Manager.
· Communicate with Sales group, directly or through sales support to ensure
customer pricing and requirements are understood and correctly input into CRM
system as well as ensure that all are informed of key issues/accounts.
· Complete and obtain Sales approval for product quality deviations, as necessary.
· Communicate with plant shipping department or warehouse to provide order
information and set delivery dates on a timely basis to facilitate production
planning and scheduling.

· When applicable coordinate with Freight Forwarder to arrange cargo bookings with
ocean carriers and arrange with trucking company the inland transport of
containers to supplier's facilities for loading and back to port of embarkation.
· When applicable prepare all import and/or export documentation required for an
order transaction. (bills of lading, commercial invoices, packing lists)
· Follow up with transportation suppliers, freight forwarders and warehouse
suppliers to ensure that orders are shipped as scheduled and advise customer
and/or agent of shipping details. Anticipate any problems or delays with their
orders, and keep customers and Sales advised.
· Process returns, credits and debits in ERP system in accordance with procedures.
· Perform monthly consumption billing functions for consignment accounts, as
applicable.
· Resolve stock issues, with assistance from Purchasing, to best meet customer
requirements
· Monitor the resolution of customer problems and/or complaints resulting from
incorrect pricing, non-conforming products and other related issues. Close
complaints in the CRM claims database in accordance with existing procedures.
· As applicable, communicate with customers on OmyaStar and maintain accurate
rail car loops in ERP system as set by the Logistics Rail Services Manager.

· As applicable, monitor and process EDI orders in accordance with procedures.
· When applicable perform shipping functions for all off site warehouse orders. In
coordination with Logistics and the warehouse ensure carrier arrangement and
complete post goods issue in ERP system.

· Coordinate orders with third party suppliers through the third party order process
in ERP system.
· Attend customer meetings and visits to customer sites when applicable.
· Adhere to internal processes in all instances, and currently identify request
exceptions as appropriate.