467 Customer Service Representative Jobs in Phoenix, AZ
Vaco is Hiring a Customer Service Representative Near Phoenix, AZ
Job Description: Under general supervision, the employee handles all tasks related to customer service and sales in a courteous, empathetic, and professional manner. Uses independent judgment and discretion when interacting with customers.
- Offer customers pricing, delivery, and product information.
- Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales).
- Monitor and address commercial requirements on customers' portals and forward quality and technical needs to the appropriate department.
- Make and receive phone calls that are non-routine and may require deviation from standard procedures.
- Address customer questions, comments, or complaints while adhering to established guidelines.
- Prepare responses to customers in the required format.
- Serve as a liaison between customers and various departments within the company.
- Maintain records and assist in preparing required reports.
- Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines.
- Provide back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present.
- Complete tasks promptly.
- Ensure that output generally meets or exceeds expectations.
- Produce work that is accurate and rarely contains errors.
- Conduct oneself in a business-like and respectful manner.
- Adapt productively to changes and perform other essential tasks as assigned.
- Applicant must be legally authorized to work in the U.S.
- Ability to effectively present information and respond to questions from co-workers and customers.
- Ability to interact effectively with various interrelated departments.
- Ability to gain extensive knowledge of the company's product lines and applications.
- Possess effective time management skills.
- Exhibit attention to detail.
- Maintain a continuous improvement mindset.
- Possess the availability, flexibility, and maturity to represent the company.
- Ability to sit for extended periods in front of a computer.
Job Summary
Full Time
$35k-44k (estimate)
06/23/2024
07/11/2024
vaco.com
BRENTWOOD, TN
500 - 1,000
2002
Private
$500M - $1B
Business Services
Related Companies
About Vaco
Vaco provides executive search, strategic staffing, corporate relocation and consulting services for finance, logistics and healthcare sectors.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
