Service Technician Department Lead: Full and Part-Time, Seasonal.

Vail Resorts Retail

Truckee, CA

Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

The Department Lead: Service Technician is responsible for maintaining outstanding customer service as per company standards, assisting with store operations, generating sales, merchandising, and safeguarding company assets. Acts as Tuning Center Lead and helps ensure the department has appropriate accountability. 

Job Responsibilities include (but are not limited to):

• Trains and mentors all new-hire Service Technician associates in accordance with company guidelines and procedures. 
• Successfully communicates Shop Department needs to management as necessary. 
• Ensures all Shop Department due dates are met, and must communicate with managers if more labor is needed. 
• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
• Have the ability to properly identify when a ski/snowboard requires a tune, recommend which tune will best benefit their equipment, and be able to sharpen, wax and drill equipment.
• Service and repair customer merchandise according to established guidelines
• Adhere to safety procedures regarding use of tools and equipment
• Remain current on industry products and trends, and demonstrate knowledge of products

Qualifications:

• 1 year service technician experience, highly preferred
• Ski and/or snowboard tuning experience
• Maintain a working knowledge of products and trends within the ski and snowboard industry
• Previous retail sales and customer service experience, preferred
• Commitment to providing excellent customer service
• Basic computer skills with the ability to learn the register
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English
• Ability to comprehend and apply specific company designed methods and protocol

Vail Resorts Retail operates over 200 year-round and seasonal stores under 40 retail brand names specializing in ski, bike, golf and fly fishing products and gear. We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Denver’s Front Range and the San Francisco Bay Area.

Learn more about Northstar Ski Resort

As a Vail Resorts employee you get way more than a paycheck or even a ski pass. Our Total Rewards program gives employees access to some of the world’s most beautiful playgrounds and luxurious properties—and the goods to enjoy each of them to their fullest potential.

Some of the benefits include: 

• Ski and snowboard pass to our world-class resorts; including Northstar, Heavenly, and Kirkwood
• Retail discounts at our stores
• Employee Assistance Program (EAP)
• Excellent training and professional development

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.