Client Accounting Specialist

Valant is a market-leading, web-based clinical EHR and Practice Management solution built exclusively for behavioral health. Our mission is to provide technology and services that connect behavioral health patients and providers, when and how they need care, with tools that improve outcomes for all. We’re seeking enthusiastic, passionate individuals to join us as we transform the industry!

As the Accounts Receivable Analyst, you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes. The right candidate will excel at controlling past due amounts through complex situations while keeping customer goodwill and driving results in a rapidly changing environment.

What You’ll Do

• Setup and running of daily batch billings and payments
• Setup of new customers accounts and transactions changing customer subscriptions
• Own and manage customer collections
• Provide timely resolution of past due and disputed items with customers
• Collaborate with customer, sales, customer success, and management to resolve issues
• Analyze information and communicates to supervisor as needed to determine next course of action
• Manage refunds, account adjustments, and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Perform other duties as assigned

What You’ll Need

Required

• Minimum of 2 years’ experience in a similar role. Will consider recent college grads.
• Excellent written and verbal communication skills
• Excellent organizational and task management skills
• Collaborative team player with customer service mentality for both external and internal customers
• Job requires employee be willing to communicate with customers via phone and email.
• Self-starter with a sense of urgency in delivery and prioritization of tasks
• Working knowledge of MS office Suite with strong Excel skills
• Self-motivated and willing to learn new skills and develop processes

Preferred

• Experience with Salesforce, Zendesk, and Zuora a plus
• Experience working with SMB customers a plus

What We Offer

• Competitive compensation package, including 100% employer-paid medical, dental, vision premiums and HSA contributions
• Generous paid time off policy
• Bonus plans
• 401k
• The chance to drive an important industry forward through next-generation technology
• Ability to work remotely with a strong internet connection.
• Seattle-based employee availability to work in the office intermittently a plus
• Salary Range for this position is $24-28 hourly

US Citizens and Green Card holders are encouraged to apply. We are unable to sponsor visas at this time.

This position can be 100% remote, but employees must be located in: California, Florida, Georgia, Minnesota, New Jersey, Oregon, South Carolina, Texas, Utah, or Washington state.