VALENCIA GROUP is Hiring a Host/ Hostess- HVRW Near San Antonio, TX
Job Details Level Entry Job Location Hotel Valencia Riverwalk - San Antonio, TX Position Type Full Time Education Level None Salary Range $14.00 Travel Percentage None Job Shift Any Job Category Restaurant - Food Service Description Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Job summary: To create an upscale food and beverage experience for hotel guests by providing warm and friendly service, anticipating guests needs with focus on waiting on greeting and seating guests in a cordial manner. Providing guests with professional, efficient service is of utmost importance. Shift requirements:
Evening shifts: 3pm-11pm
Responsibilities
Contribute positively to the team within the department
Prepare for all guest requests
Participate in on-going training
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
Complete other duties as assigned by Supervisor
Deliver company experience for guests / working with team members to meet hotel standards and expectations.
Follow up with guests in a timely manner assisting with additional services/ requests that enhance the guest's experience.
Must be completely familiar with all menu options
Seat guests providing them with a menu and information about the restaurant.
Obtain beverages for the guest as needed (assisting server)
Monitor service load throughout outlet and seat incoming parties accordingly
Assist servers as needed
Follow up with guests throughout their meal to ensure that they are receiving the experience they requested.
Assist in controlling the flow of guests being seated within the restaurant
Follows guidelines established regarding age identification for suspected minors and when dealing with an intoxicated customer
Must be familiar with cash handling procedures to include proper discounting, Aloha system, bank procedures and tip policies
Display working knowledge off all menu items and prices
Complete side work as assigned
Respond to the needs and requests of guests
Qualifications/Benefits Qualifications:
Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required.
Knowledge of P.O.S. systems. Preferably ALOHA
Previous Experience in an upscale/fine dining restaurant preferred
Knowledge of Wine Selections preferred
Valid TABC Certification
Valid Food Handler's Certificate
BENEFITS:
Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.