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Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.
About Our Opportunity
As an IT Service Desk Technician I, you will provide IT support remotely and onsite to end users, help create IT documentation, and SOP creation. You will play an important role in resolving end user issues and escalating to Level 2 technicians when necessary. You’ll closely collaborate with the IT Service Desk team to guarantee prompt and efficient support for Valenz staff, ensuring their needs are met in a timely manner.
Things You’ll Do Here:
Resolve end user issues related to systems, applications, and hardware.
Image new laptops and manage inventory lifecycle of hardware.
IT Documentation & SOP creation
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team:
A plus if you have:
Where You’ll Work
This is hybrid role. We have an office in Phoenix, AZ and seek to work in-person a handful of times each month. Outside of in-office days, this individual can expect to work from home/remote as they desire.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks and Benefits
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
Full Time
$55k-69k (estimate)
06/24/2024
09/18/2024
The job skills required for IT Service Desk Technician I include IT Support, Computer Science, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician I positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician I, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician I. You can explore the career advancement for an IT Service Desk Technician I below and select your interested title to get hiring information.
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Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Solve problems without redirecting users.
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Proven experience as a help desk technician or other customer support role.
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