1074 Customer Service Lead Jobs in New York, NY
Valhalla Vitality is Hiring a Customer Service Lead Near New York, NY
Job DescriptionWe are seeking a highly motivated and experienced Customer Service Lead to join our team. The ideal candidate will have exceptional leadership skills, a passion for customer satisfaction, and a proven track record of success in a customer service environment. As a Customer Service Lead, you will be responsible for supervising and guiding a team of customer service representatives, ensuring that they provide outstanding support to our valued customers. You will also play a key role in optimizing processes, implementing best practices, and fostering a positive and collaborative work environment.
Duties & Responsibilities
- Oversee the customer service and onboarding line inquiries and ensure that all are answered promptly and correctly
- Serve as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively
- Conduct quality checks on the responsiveness of the customer service
- Generate customer service templates and proofread documents for grammar, punctuation, and spelling errors
- Liaison between different departments within the company
- Document patient request/information
- Responding efficiently and accurately to patients with solutions to inquiries
- Demonstrates proper judgment at all times when determining what action to take when resolving problems
- Highly attentive to detail
- Proven working experience in Customer Service
- Proficient English
- Ability to think strategically and lead the customer service team
- Strong client-facing and communication skills
- Knowledge of basic computer and word processing applications
- Minimum of three years of related experience
Pay: $20.00 - $24.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Bachelor's (Required)
- Customer service: 3 years (Required)
- Medical office management: 2 years (Required)
- Telehealth: 2 years (Required)
- Google Suite: 2 years (Required)
- Howard Beach, NY (Required)
Valhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.
Job Summary
Full Time
$51k-65k (estimate)
05/18/2024
08/03/2024
valhallavitality.com
Rockaway Beach, NY
<25
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The job skills required for Customer Service Lead include Customer Service, Leadership, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.
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