Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This is a great opportunity to work in the hospitality industry and contribute to creating a positive guest experience.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out, ensuring accuracy of information and payment processing
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Provide information about hotel amenities, services, and local attractions
- Assist guests with requests such as room changes, additional amenities, or special accommodations
- Handle guest complaints or concerns promptly and escalate issues as necessary
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain cleanliness and organization at the front desk area

Qualifications:
- Previous experience in a front desk or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle multiple calls simultaneously
- Exceptional guest relations skills with a focus on providing outstanding service
- Knowledge of hotel operations and procedures is a plus
- Proficient in using computer systems, including reservation software and Microsoft Office Suite
- Ability to work in a fast-paced environment with attention to detail
- Bilingual skills (English/Spanish) are advantageous but not required

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now!

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Stevens Point, WI 54481: Relocate before starting work (Required)

Work Location: In person