About us

Valley Isle Community Federal Credit Union is a full service financial institution serving anyone who lives or works on Maui. Our mission is to help our members live better lives every, single, day.

If you are passionate about doing your best work, making a positive difference, and having fun doing it, then you’ll love working here. Apply for one of our open positions!

**Job Overview:**

We are seeking a dedicated Financial Recovery Specialist to join our team. The ideal candidate will have a strong background in customer service, recovery and legal collection remedies, bankruptcy, foreclosure, and repossession laws. This position requires excellent negotiation skills and familiarity with accounting software.

**Responsibilities:**

1. Personally, provides exceptional member service; uses the Service Standards in every work-related interaction.

2. Maintains and documents all accounts, loans and shares with bankruptcy, repossession, charged off loans, credit disputes, reviews loans, shares, collateral value, assets and loan underwriting.

3. Documents contact with attorney, trustee, 3rd party vendors and members in and the core systems.

4. Negotiates settlements, repayment agreements, judgements, promissory notes for recovery of losses directly and or through legal counsel.

5. Reviews, researches, resolves, responds, and reports on all member credit disputes both directly or through. Maintains Fair Credit Reporting Act (FCRA) compliance while performing credit dispute duties.

6. Negotiates reaffirmation agreements, proof of claims, and liquidation of repossessions.

7. Appears in court when necessary, as a defendant or a plaintiff in small claims court.

8. Coordinates voluntary surrenders, including preparing documentation and obtaining values.

9. Reviews/evaluates all bankruptcy notices.

10. Reviews lien sale/impound notices and determines/recommends next step.

11. Reviews schedules for possibility of filing for non-discharge ability of debt.

12. Performs clerical duties as needed: preparing charge offs, processing mail, update of credit reports, updating discharge/dismissed dates, closing lines of credit, online communication with remarketing agents, preparing and mailing of Notice of Intent (NOI), Notice of Default (NOD), preparing loan modification for Bankruptcy (BK) loan extensions and BK 13 match plans, reassigning repo orders, making calls as needed and answering telephones.

13. Assists as needed with Troubled Debt Restructuring (TDR) calculation process.

14. Resolves escalated calls.

15. Provides team support.

16. Prepares a variety of routine and special reports.

17. Reviews and prepares documentation for relief from Automatic Stay.

18. Maintains a working knowledge of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) laws/regulations and Office of Foreign Asset Control (OFAC) applicable to area of responsibility.

19. Maintains a working knowledge of all Fair Debt Collection Practices Act (FDCPA) & Graham Leach guidelines and other consumer financial protection laws and regulations.

20. Other duties as necessary assigned by the Supervisor to achieve the goals of the department and credit union.

**Requirements:**

- Proficiency in financial software and accounting software

- Experience in negotiating payment arrangements

- Working knowledge of recovery and legal collection remedies; bankruptcy, foreclosure and repossession laws

- Strong communication skills for debt recovery purposes

- Understanding of financial concepts related to debt collection

This position offers a challenging opportunity for individuals with a strong financial background and exceptional customer service skills. If you meet the requirements and are ready to contribute your expertise to our team, we encourage you to apply.

Job Type: Full-time

Pay: From $19.64 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Kahului, HI 96732 (Required)

Work Location: In person