Description

Valley Natural Foods is seeking an energetic and detail-oriented individual to join our team as a Center Store Customer Service employee. If you are passionate about delivering top-notch customer service, love working in a fast-paced environment, and have a keen eye for organization, we want to hear from you! Qualified applicants will enjoy interacting with the public and be available Monday-Sunday between 6am-4pm. Applicants must also be able to lift 30-50# regularly.

We pride ourselves on offering a competitive benefits package for all employees including: competitive wages, PTO, 401(k) and a 20% employee discount on healthy groceries every day! A more comprehensive benefits package for full time employees is available, which includes access to Medical, Dental, Vision, Long- and Short-Term Disability insurance. 

Stocking, Special Orders and Customer Service

• Stock displays fully without overcrowding; face items on shelves
• Rotate older stock to front making space for new stock and rotate overstock into storage
• Pull short-date or low-quality items, notify buyer, and place in write off box
• Label unscanned items accurately with price tags or signs
• Keep backstock areas in order. Notify buyer of out-of-stocks
• Check deliveries to verify piece count, notify buyer of discrepancies
• Check for damage and unacceptable quality, notify buyer of problems and give to receiving for credit
• Help with unloading as needed and assist customers with special orders
• Participate in demos as necessary while ensuring food handling practices follow health department guidelines
• Identifies self as employee by being in VNF attire and nametag

Business Operations, Safety and Compliance

• Alert Management of potential theft or other emergencies
• Participate in inventories and place orders, if so assigned, to ensure uninterrupted supply
• Keep registers - shelves, counters, aisles, backstock -- in clean, orderly condition
• Remove trash promptly, clean up spills, sweep floor as needed
• Ensure grocery carts are collected from the corral regularly
• Keep department equipment in working order and advise Grocery Manager of equipment problems
• Attend Grocery staff meetings and other assigned training requirements
• Perform any other duty as assigned by Management Team

Requirements

Mandatory Qualifications:

• Excellent time management and communication skills
• English proficiency
• Able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance

Preferred Qualifications:

• Familiarity with MS Office and POS systems
• Previous customer service experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 30 pounds frequently; 30-50 pounds occasionally
• Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time
• General range visual acuity to evaluate and interact in working environment for extended periods of time
• Ability to stand and walk for extended periods of time
• Regular exposure to working in refrigerated and frozen environments
• Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To: Center Store Manager

Department, Status and Salary: Grocery, Full Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge

Valley Natural Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This is not an employment contract and does not interfere with MN’s Employment At Will Law.