Description

Are you passionate about fresh fruits and veggies and providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to delight customers? If so, we have the perfect job for you!

We're seeking a dynamic and friendly individual to join our Valley Natural Foods team as a part-time Produce Customer Service employee. As the face of our produce department, you'll play a crucial role in ensuring our customers have an exceptional shopping experience.

**Key Responsibilities:**

• Greet customers and offer assistance in selecting the freshest fruits and vegetables.
• Provide expert advice on produce selection, preparation, and storage to enhance our customers' culinary experiences.
• Keep the produce displays fully stocked, organized, and visually appealing throughout the day.
• Assist with receiving, inspecting, and rotating incoming produce shipments to maintain freshness and quality.
• Address customer inquiries, resolve concerns, and handle special requests with professionalism and efficiency.
• Collaborate with team members to maintain a clean and safe working environment, including adhering to food safety and sanitation standards.
• Alert Management of potential theft or other emergencies
• Remove trash promptly, clean up spills, sweep floor as needed
• Keep department equipment in working order and advise Produce Manager of equipment problems
• Attend Produce staff meetings and other assigned training requirements
• Identify self as an employee by being in VNF attire and name tag

Requirements

Mandatory Qualifications:

• Excellent time management, organizational and communication (oral, aural, and written) skills
• Attentive and able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance

Preferred Qualifications:

• Previous customer service experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 30 pounds frequently; 30-50 pounds occasionally
• Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time
• General range visual acuity to evaluate and interact in working environment for extended periods of time
• Ability to stand and walk for extended periods of time
• Regular exposure to working in refrigerated environments
• Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To: Produce Manager

Department, Status and Salary: Produce, Part Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This is not an employment contract and does not interfere with MN’s Employment At Will Law.