JOB DUTIES:

• Provide complete understanding of work to be done on the customers vehicle and the time needed to perform the work.
• Monitors all jobs in progress to assure quality standards are maintained.
• Provide technical support for technicians when necessary.
• Road tests vehicles to quality-check work performed to ensure it is ready to be returned to the customer.
• Assist technicians in developing their skills, including on the job training.
• Maintains shop tools and equipment inventory. Work with the Service Manager on obtaining repairs and/or replacement of worn out tools and equipment.
• Reviews and analyzes, with the Service Manager, technicians’ and production efficiency records.
• Provide sufficient written information for the night shift foreman to accomplish the work requested without bothering customer to repeat information.
• Assist the Service Manager in recruiting, interviewing, hiring, and motivating all qualified service technicians.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Maintain high-quality service repairs and minimal comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Assist the Service Manager in handling all customer complaints within 24 hours, informing other managers as appropriate.
• Ensures all warranty parts are tagged by the technician and stored in the container provided in the shop.
• Monitor technicians' daily productivity reports and corresponding payroll records
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attend manager’s meetings as requested.
• EOE/DFWP
• Health Benefits include medical, dental, and vision.
• 401k and company match, paid vacation, paid time off for necessary training, and wellness programs available.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Location:

• Cleveland, OH 44125 (Preferred)

Ability to Commute:

• Cleveland, OH 44125 (Required)

Ability to Relocate:

• Cleveland, OH 44125: Relocate before starting work (Required)

Work Location: In person