****COVID-19 VACCINE INFORMATION:** To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) be fully vaccinated. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit vaccines.gov.**

**Description**

* **Entity:** Winchester Medical Center

* **Shift:** Day

**Who We Are**

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the regions largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

**What You Will Do:**

The Outreach Support Specialist establishes and maintains satisfactory working relationships with the Accessioning staff, Couriers, Phlebotomists and clients of Valley Health laboratories through telecommunication and timely resolution of requests and concerns, reviews physician orders to insure no tests were missed and all tests have been ordered correctly. The Outreach Support Specialist pays attention to detail and has the ability to work quickly and accurately; ability to prioritize work demands; ability to maintain a professional demeanor with patients, physicians and employees.

**What You Will Bring:

Education**

High School Diploma or GED required

**Experience**

two Years related medical experience or courses in medical terminology preferred

Experience in clinical laboratory work preferred

Experience with the EPIC system preferred

Previous customer services experience required

Excellent communication skills required

**Qualifications**

Skill and proficiency in reading, writing, spelling, grammar and punctuation required

Familiarity with CPT codes preferred

Experience in clinical laboratory work required

**What You Will Get:**

- Competitive salary

- Flexible scheduling

- Health Insurance

- Paid Time Off

- Wellness Program

- Tuition Assistance

- Retirement Plan

- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

**Criminal Background Checks**

VA State Police and/or WV State Background and Fingerprinting (WV Cares) (applicable state)

3rd party Background Check

**FLSA Classification**

Non-exempt

**Grade**

106

**Physical Demands**

6 A Customer Service