• Requires a high school diploma or GED.
• Prefer an associate's degree in Business Administration, Finance, or a related field.

• Must have a minimum of one to two (1-2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment.
• Prefer prior experience in a call center or experience with high-volume patient contact by phone.
• Prior healthcare registration and or scheduling experience is a plus.

• Epic certification and HFMA certification are preferred.

• Requires the ability to read, write, and speak effectively in English.
• Bilingual preferred.
• Must have a working knowledge of Excel and Word.
• Requires basic data entry, 10-key, and keyboarding skills.
• Ability to type a minimum of 30 words per minute is desired.
• Must have the ability to handle multiple complex projects.
• Excellent written and verbal communication, time management, mentoring, and leadership skills are required.
• Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers to direct, plan, schedule, and organize work.
• Must be able to communicate and relate with patients and all hospital staff.
• Requires the ability to work independently on established policies and procedures within the department.
• Must have knowledge of Arizona Medicaid programs Medicare, AHCCCS, and other government programs.
• Knowledge of the federal and state Fair Debt Collection Regulations.
• Knowledge of the Collections department, including commercial, managed care, work comp, and self-pay guidelines.
• Requires organizational, general math, and training skills.
• Requires good patient service skills, interpersonal ability and demonstrated leadership skills to regularly interact with staff and leadership.

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