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Description
Remote Eligibility
This position is remote eligible as long as you are within 50 miles from an accepted site of service at one of these Veteran Affairs Facilities:
Position Summary
Responsible for ensuring the Customer Service Representative (CSR), Senior CSR, Administrative Assistant and Supervisor comply with established business rules. Ensures supervisors are monitoring queues throughout the shift and making adjustments to staff breaks and supervisor activities to meet key performance metrics. Identify operational problems or trends and escalate to appropriate contact center operations section and/or leadership.
Responsibilities
Requirements
This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
Valor Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
Full Time
$66k-86k (estimate)
06/09/2024
08/22/2024
valorhealthcare.com
Addison, TX
200 - 500