Site Operations Manager
Job Description Summary

In this role you will act as the single point of contact between the manufacturing customer, corporate buying teams, and indirect material supply chain. You will be accountable for translating individual’s needs into accurate requests within the customers Procurement and Inventory Management System. You will be responsible for leading a 3 shift, 24 hours per day, 5-7 day a week operation with a team of 40 Non-Union employees within our Customers Manufacturing facility along with an offsite warehouse.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Engages customer on all levels of manufacturing up to and including plant management.

· Ability to work in fast paced environments with internal work groups, remote buying teams and external vendors.

· Ensure the accuracy and completeness of requests to allow the procurement organization to efficiently process purchase orders.

· Support manufacturing by ensuring inventory accuracy in the tool crib.

· Act as the single point of contact for all onsite team members and customers to answer operational questions always ensuring a sense of urgency.

· Provide leadership to team members ensuring vendors to fulfill the needs of your organization and follow up as required on all purchase orders and quotes.

· Provide leadership for supplier’s escalation. Measure and monitor vendor delivery and quality and drive improvement.

· Understanding of cost savings initiatives and methodology for measurement and calculation. Ability to seek-out, and implement cost savings measures on behalf of the client adding value to the customers operation.

· Participates in customer and internal leadership meetings.

· Lead customer meetings with accurate reporting and data.

· Ability to host and prepare presentations for customer and/or internal meetings.

· Displays positive attitude at all time with customer and internal leadership/associates.

· Collaborates with internal support departments such as IT, Purchasing, Accounting and HR.

· Possess strong computer skills. Obtains fluency in all related computer systems whether they are the company’s and/or customer specific programs.

· Ability to efficiently and thoroughly resolve problems in line with company and customer guidelines.

· Exhibits strong commitment to Safety.

· Provide after-hours emergency customer support as needed.

· Process Improvement – ability to generate and implement new ideas.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Must have 3 to 5 years of proven Management experience

· Excel skills at an above average level

· Analytical - Collects and researches data; Uses intuition and experience to complement data.

· Problem Solving – Strong problem-solving skills, identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

· Leadership

· Customer Service - Manages difficult and/or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations. Ability to speak to large groups.

· Written Communication - Writes clearly and informatively; Able to read and interpret written information.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

· Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person