Description

The Office Support Representative/Resource Center Specialist (Float) is responsible for providing copy/print production, mail services, and other customer related services at various client sites throughout the Columbus and Greenwood area depending on the designated need. This job offers the opportunity to gain extensive skills in the copy/print/mail center industry and the ability to "float" between locations on a regular basis (monthly schedule to be provided in advance). Hours will vary between 7:00 a.m. - 5:00 p.m., depending on the site you are working at.

What You Have

• Excellent & effective communication skills, verbal and written
• Ability to work independently, as well as part of a team environment
• Dependable and professional
• Ability to remain calm when presented with stressful circumstances
• Ability to perform repetitive tasks consistently
• Effective communication & interaction with all levels of staff and leadership
• Professional appearance and demeanor
• Confidentiality with proprietary information
• Reliable transportation
• Ability to complete extensive walking throughout manufacturing plant

What You'll Do

• Setting up audio visual equipment for virtual meetings
• Running print production equipment
• Troubleshooting issues with equipment
• Escalating tickets to site IT team
• Prepping conference rooms for use
• Interactions with C-Suite team
• Mail routes
• Processing shipments and receiving shipments
• Email distribution
• Adapt to varying work environments easily and quickly, ranging from warehouse to professional service and office atmospheres
• Understand the needs/expectations of customer and communicate with other associates and management in order to meet these expectations
• Communicate customer directives and issues to Facilities Management Resource Center Managers and/or Regional Operations Manager
• Identify opportunities for process improvement in regard to customer experience/production practices

What You'll Bring to the Role

• High school diploma or equivalent
• Valid driver's license and clean motor vehicle report (MVR)
• Minimum 1-3 years' experience in a customer-facing role
• Some experience in copy/print services industry preferred
• Hands-on experience operating scanning/imaging equipment, document conversion, and software highly desired
• Intermediate computer skills/knowledge
• Technical aptitude and ability to troubleshoot equipment

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at careers@vanausdall.com to request reasonable accommodation to participate in the job application or interview process.