CLASSIFICATION: Salary Commission

POSITION TYPE: Full-time

EXPECTED HOURS OF WORK: 5 Days/Week, Including Weekends, 10:00 am to 6:00 pm

REPORTS TO: Sr. Director of Sales and Marketing

SUMMARY/OBJECTIVE: This position is responsible for building relationships and guiding customers through the entire home shopping, purchase and close of escrow process at a specific Van Daele Homes community. Sales Counselors also function as crucial brand ambassadors representing Van Daele Homes, and among other responsibilities, handle prospecting, broker relationships, generating qualified buyers and sales, managing escrows and customer satisfaction to achieve on-time closings. Sales Counselors are also responsible for meeting company’s sales goals and established objectives.

ESSENTIAL FUNCTIONS:

• Greet and welcome visitors to their community
• Capture and enter visitor registration cards into CRM
• Conduct sales presentations, model demonstrations, and site tours
• Work with preferred lender to pre-qualify prospective buyers
• Build relationships with lead base and conduct discovery to uncover purchase motivation.
• Guide prospective buyers towards a purchase decision or refer them on to another community and/or builder (as needed)
• Be an expert on their community’s floorplans, included features, options, site plan, and other unique advantages
• Generate sales based on company sales and revenue goals
• Write purchase and sale agreements
• Maintain a Trust Log
• Sell structural options
• Help facilitate design studio, low voltage and Solar appointments
• Manage escrow backlog and outside lender relationships to achieve on-time escrow closings
• Conduct regular follow up to keep buyers updated on the progress of their home in accordance with company’s proprietary homebuyer communication and customer management policies
• Oversee day-to-day operations of the sales office
• Walk model homes regularly and ensure maintenance requirements are being met (coordinating with their field team) to keep their model homes in optimal condition per company standards
• Collaborate regularly with Escrow, Marketing, Construction, Customer Care, Lender Partner, Design Center, and other members and partners of the community team
• Maintain a proactive, solutions-based mindset and approach to work
• Submit Sales, Traffic, Competition and other weekly/monthly reporting as required by company
• Engage and participate in regular Sales Meetings and training
• Cultivate and maintain relationships with local Real Estate Broker community
• Regularly monitor competition and visit once a month to ensure competition tracking and understanding of market is current
• Consistently deliver a home buyer experience in line with the Van Daele Homes brand
• Perform other duties as assigned

QUALIFICATIONS:

• Real Estate License in good standing - REQUIRED!
• 2-4 Years new home sales experience - REQUIRED!
• Willingness to accept assignments in various locations in surrounding areas
• Valid Driver License and a Clean driving record, required

REQUIRED SKILLS:

• Excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Strong sales presentation and understanding of the sales process
• Ability to collaborate with sales partners and other members of a community team
• Familiarity with Purchase Agreements and Disclosures
• Excellent time management, organizational, and follow-up skills
• Must be proactive with the ability to multitask
• Ability to complete Sales Reports, with attention to detail and accuracy
• Overview of construction knowledge/ability to read plans
• Understanding of escrow and mortgage process
• Ability to work in a team environment
• Computer literacy with competency in Microsoft Office Suite
• Other duties as assigned

A complete job description is available upon request.