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Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.
It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.
It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization : Phlebotomy, MCE
Phlebotomy, MCE
Job Summary : JOB SUMMARY
JOB SUMMARY
Performs Phlebotomy with minimal guidance. Responsible for accessioning specimens or patient tissue materials for testing including packaging specimens or tissue materials to be sent out to referring laboratory.
Works closely with all laboratory staff, medical staff, and external customers. Performs customer service functions including telephone etiquette and basic troubleshooting and problem resolution.
KEY RESPONSIBILITIES
TECHNICAL CAPABILITIES
Phlebotomy (Intermediate) : Demonstrates mastery of phlebotomy in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using phlebotomy without requiring support and instruction from others.
Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
Specimen Collection (Intermediate) : Demonstrates mastery of specimen collection in practical applications of a difficult nature.
Possesses sufficient knowledge, training, and experience to be capable of successfully delivering specimen collection services without requiring support and instruction from others.
Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
Quality Assurance (Novice) : Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions.
Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
Equipment Maintenance (Novice) : Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty.
Assures that parts inventory is sufficient.
Patient Assessment (Intermediate) : Demonstrates mastery of patient assessments in practical applications of a difficult nature.
Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others.
Customer Service (Novice) : Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers.
Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques.
Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.
Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.
These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.
Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.
Core Accountabilities :
Core Capabilities :
Supporting Colleagues : - Develops Self and Others : Continuously improves own skills by identifying development opportunities.
Ensuring High Quality : - Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards.
Managing Resources Effectively : - Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service.
Fostering Innovation : - Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Position Qualifications :
Responsibilities : Certifications :
Certifications : Work Experience :
Work Experience :
Relevant Work Experience
Experience Level : 1 year
1 year
Education :
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
EOE / AA / Women / Minority / Vets / Disabled
Last updated : 2024-06-19
Full Time
Hospital
$36k-45k (estimate)
06/21/2024
09/18/2024
vanderbilthealth.com
NASHVILLE, TN
15,000 - 50,000
1874
Private
JEFF BALSER
$3B - $5B
Hospital
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The job skills required for Service rep include Customer Service, Problem Solving, Products and Services, Initiative, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service rep positions, which can be used as a reference in future career path planning. As a Service rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service rep. You can explore the career advancement for a Service rep below and select your interested title to get hiring information.