Description

Join one of the Gazette’s Best Workplaces five years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last three years.
Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.

"We make a positive impact on our patients, our community, and the world.” -- That statement is a key part of our operating principles, and it is the motivation behind what we do. We are seeking an Aesthetic Guest Coordinator who shares this motivation and will help create an amazing patient experience. 

Job and Ideal Candidate: 

Responsibilities include the following: 

• Greet clients and patients upon arrival and handle check in process for aesthetic patients. 
• Check out patients with efficiency and accuracy. 
• Answer questions via email, online, and phone regarding products and services. 
• Respond to and handle client correspondence in a timely and articulate manner. 
• Maintain client charts with up-to-date information on their skincare protocol. 
• Achieve individual monthly retail sales goal. 
• Develop deep product and service knowledge so that you can assist clients with their skincare questions and needs. 
• Follow up with clients, maintain relationships to foster long-term loyalty. 
• Maintain consultation rooms and retail area, ensuring space is welcoming and presentable. 
• Oversee merchandising standards of clara retail space. 
• Manage a phone line with a less than 15% missed call rate. 
• Assist with administrative duties including mailings, filing, scanning, and answering the phone. 
• Assist with marketing including planning events, revising marketing collateral, and brainstorming promotions. 

Requirements

Qualifications: 

• Goal oriented 
• Previous skin care and/or sales experience a plus 
• At least 1 year of prior customer service experience 
• Proven track record of working well on teams and delivering excellence 
• Excellent verbal and written skills required
• Alignment with our values of integrity, humility and excellence. 

Schedule: 

This is a part-time position 20 to 25 hours per week Monday to Thursday. This position is based out of our Briargate and Northgate offices. 

Reviews: 

Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with less than 6 months of tenure by fall review but greater than 6 months tenure at spring review, then the initial review will take place in the spring review. 

The practice promotes from within which provides opportunity for growth and advancement. 

Compensation & Benefits: 

The pay range is $19-$23 per hour depending on experience. Other benefits include paid time off and employee discounts on products and aesthetic services. Profit sharing is paid quarterly and there are additional team perks and bonuses for meeting individual and team goals. 

Physical Working Conditions: 

• This is a desk job surrounded by some great colleagues. Approximately 90% at a desk and 10% movement for office work. 
• Have great computer skills and the ability to use a calculator, printer, copier, scanner and other office equipment. 
• Be able to communicate verbally and in written format accurately, effectively and frequently. 
• Can identify color on the computer and software used. 

About Us: 

Some other things you should know about us… 

• We are growing quickly 
• Our management team has been promoted from within 
• Our team has extremely high expectations of each other 
• Our clinic is busy and hard working 
• We love what we do 

Please submit a cover letter and resume to recruiting@vanguardskin.com. To learn more about us, go to www.vanguardskin.com.

Offers of employment will be contingent on successful pre-employment screening for this position. The screenings will include a background check, drug screen, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening. 

Vanguard Skin Specialists is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.