2 Director, ServiceNow, NA Jobs in Denver, CO
SORT BY
V
V
Director, ServiceNow, NA
$167k-215k (estimate)
Full Time
5 Days Ago
Vantage Data Centers is Hiring a Director, ServiceNow, NA Near Denver, CO
About Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Operations DepartmentThe Operations Department is responsible for the overall health and wellbeing of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules at each campus. The teams are staffed 24 x 7 on site with Critical Facilities Engineers (CFEs) on each shift. These teams are the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department handles all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams do most of the work themselves versus calling out constantly to vendors. As a result, we deliver superior service that is faster and more cost effective. We validate that service through clear reporting on all key performance metrics giving the customers the ability to focus on their operations without having to handle the performance of the facilities.
Position OverviewThis position can be remote based.
Vantage Data Centers is seeking a Director of ServiceNow who will play a pivotal role in leading IT transformational initiatives across multiple business functions. This leadership role involves defining the product vision, roadmap, and growth opportunities for ServiceNow within the organization. The Director will oversee the development and enhancement of key IT service management (ITSM) processes such as incident management, service catalog, and problem management based on ITIL standard methodologies. This position requires a solid foundation in Agile methodologies, data management, and a commitment to leadership in driving data-driven strategies and operations.
Essential Job Functions
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Operations DepartmentThe Operations Department is responsible for the overall health and wellbeing of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules at each campus. The teams are staffed 24 x 7 on site with Critical Facilities Engineers (CFEs) on each shift. These teams are the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the general health of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track needed work, each campus Site Operations department handles all preventative and corrective maintenance on-site for our campuses located throughout North America. Our culture expects and rewards operations teams that engage directly with the customers and the facility infrastructure. These teams do most of the work themselves versus calling out constantly to vendors. As a result, we deliver superior service that is faster and more cost effective. We validate that service through clear reporting on all key performance metrics giving the customers the ability to focus on their operations without having to handle the performance of the facilities.
Position OverviewThis position can be remote based.
Vantage Data Centers is seeking a Director of ServiceNow who will play a pivotal role in leading IT transformational initiatives across multiple business functions. This leadership role involves defining the product vision, roadmap, and growth opportunities for ServiceNow within the organization. The Director will oversee the development and enhancement of key IT service management (ITSM) processes such as incident management, service catalog, and problem management based on ITIL standard methodologies. This position requires a solid foundation in Agile methodologies, data management, and a commitment to leadership in driving data-driven strategies and operations.
Essential Job Functions
- Lead and complete central initiatives to enhance IT service management processes using ServiceNow.
- Develop and implement a strategic roadmap for ServiceNow, aligning it with organizational goals and objectives.
- Establish and monitor key performance indicators (KPIs) and operational reports for effective decision-making.
- Optimize and streamline service request fulfillment processes to minimize failures and improve efficiency.
- Facilitate workshops and design sessions to gather requirements and develop implementation plans.
- Collaborate with various groups to ensure comprehensive and effective ServiceNow solutions.
- Oversee user acceptance testing (UAT), providing necessary training and support to stakeholders.
- Maintain a prioritized product backlog, ensuring the timely delivery of features and functionalities.
- Develop and communicate a structured demand management process across the organization.
- Plan and lead ServiceNow upgrades, proof of concepts (POCs), and new functionalities.
- Communicate successfully with leadership and collaborators, ensuring alignment and clarity.
- Develop and maintain comprehensive documentation and training materials for end users.
- Additional duties as assigned by management
- Bachelor’s degree or equivalent experience in Business Administration, Computer Science, Data Science, Information Systems, or a related field. A Master's degree is preferred.
- Minimum of 10 years of experience in IT service management, business intelligence, or a related field, with at least 4 years in a managerial or leadership role.
- PMP, ITIL, and CSM Certifications are required.
- Experience with Smart Core App Certification is highly desired.
- At least three years’ experience working in multi-functional teams and collaborating with business partners on data management and analytics initiatives.
- Significant experience with ServiceNow, BI tools, and programming languages.
- Superb communication, collaboration, problem-solving, and analytical skills.
- Validated ability to lead and develop a team, including hiring, training, and performance management.
- Highly effective in a collaborative environment.
- Proficiency in preparing and communicating reports and data-driven insights to senior management.
- Ability to independently resolve issues and efficiently self-direct work activities.
- Self-starter with the ability to multi-task and work in a fast-paced environment.
- Must effectively prioritize work/projects and complete tasks in a high-pressure environment.
- Limited travel is expected but may change as the business evolves
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
- Salary Range: $180,000-200,000 Base Bonus (this range is based on Colorado market data and may vary in other locations)
- This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
- Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Job Summary
JOB TYPE
Full Time
SALARY
$167k-215k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/10/2024
WEBSITE
vantage-dc.com
HEADQUARTERS
DENVER, CO
SIZE
200 - 500
FOUNDED
2010
CEO
SUREEL CHOKSI
REVENUE
$10M - $50M
Related Companies
About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the worlds well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
