Company Description

Your career is an important part of who you are. Waterstone Mortgage is committed to helping our employees make the most of their professional life. Whether your strength is in sales or you enjoy working behind the scenes to help an organization grow, you can find a fulfilling career with our company. Not to mention, you get to help people achieve their home ownership dreams every single day — and that is an awesome feeling.

Waterstone Mortgage is known for its technology and future-focused vision in the residential mortgage industry. But we’re also all about awesome people, and our positive company culture is a huge part of who we are. We don’t just offer great benefits — we go above and beyond to help our employees
grow, learn, and have fun in the process. We offer:

• 15-year history of stability and growth
• Advancement opportunities
• Ongoing training opportunities
• Employee engagement
• Ability to relocate

Our company is made up of more than 600 employees who are passionate about what they do. Along with the usual medical insurance benefits, 401(k) matching, and life insurance, we enjoy outstanding growth opportunities within the company. Professional events, conferences, and trainings are also regular occurrences — meaning we have all the tools we need to thrive in our careers. Plus, our leadership is top‑notch; they’re approachable, provide great mentorship, and are some of the best
mortgage professionals in the industry.

Take charge of your future with a rewarding career at Waterstone Mortgage.

Job Description

SUMMARY:

The National Processing Support Specialist is responsible for processing loans for customers as needed for programs offered by WMC. The National Processing Support Specialist is also responsible for assisting and supporting the National Processing Support Manager in overall file flow and operational projects as needed.

Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain; (3) advertising or communicating to the public that you can perform loan origination services. Please see the Loan Originator Compensation Policy for more details on the definition of loan origination.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review new files within 24 hours of receipt and verify that compliance documents were issued within proper time frames. If found to be non-compliant notify the Disclosure and Compliance Desk for possible solutions.
• Order all necessary documents to satisfy AUS and/or product requirements from the customer or vendor.
• Track all requested documents in Encompass.
• Review documentation received within 24 hours of receipt for discrepancies and omitted data. Calculate verified income, verify assets and update Encompass based on verified information.
• Review documentation collected at initial sign up appointment between the loan originator and
  borrowers. Document what is missing to complete the file.
• Contact third party vendors to complete verifications of credit status. Once received compare to LO input in Encompass and determine actual credit worthiness.
• Review all investor overlays and make sure the investor specific forms and verifications are included as well as the loan product matches the program specifications.
• Run AUS with updated Encompass file and read for what required documentation will be
  needed. Make sure that AUS results match Encompass.
• If any additional documentation or information is needed to underwrite the file, immediately notify the Loan Partner or Loan Officer. Maintain a sense of urgency and give the 48 hours to comply.
• Maintain accurate and timely milestone tracking.
• Work closely with Underwriting to complete loans, prepare them for corporate's Closing and Post-Closing departments and make sure they are saleable for our end investors.
• Clear any approval or suspense conditions as outlined by the Underwriter.
• Issue Loan Commitment to Borrowers when applicable.
• Ensure that all appropriate closing documentation is in the loan file. Examples include: title documentation, homeowner’s insurance. Documents are to be reviewed within 24 hours or receipt.
• Loans are to be processed to meet contract deadlines and rate lock expiration dates.
• File to be given to Closing department within timelines established by WMC.
• Maintain a weekly meeting schedule with all Loan Originators keeping them on track, notified of all transaction details and status of closings.
• Effectively manage processing pipeline in order to meet all loan commitment and closing dates.
• Keep current on all checklists and policies issued by upper management.
• Communicate with corporate departments on all procedures, WMC overlays, and turn times.
• Work as a liaison for new branches as they acclimate to WMC’s processes & procedures.
• Use join.me to walk new Processors through various tasks when they receive their first file to process.
• Review a new Processor’s first few files submitted to underwriting and
  closing. Identify missing items proactively and walk the Processor
  through the correct procedures in an effort to improve quality prior to
  the file being reviewed by an Underwriter or Closer.
• Monitor the processing emails and respond to questions received via the processing support hotline.
• Process a small pipeline of files to include but not limited to TPO Loans and other branch overflow as needed.
• Be the designated processor of an on boarding team, comprised of existing staff. This team will include a designated Processor, Underwriter and Closer to be assigned to each new branch during the first 30-60 days of their transition to WMC. This will provide new branches with the highest level of support and encourage consistency during their transition.
• Assist with portions of the New Processor Training upon request.

• Once offer is obtained order all property specific documentation (i.e.:appraisal, title, well & septic, and hazard insurance.)
• Upon receipt of all property specific items compare and verify consistencies and make necessary changes to Encompass. Examples include: matching address, seller and buyer names, contract fully executed, sales concessions, seller contributions, personal items
  included, verbiage related to repairs or defects, as is or subject to, mortgages and liens against the property, trusts and/or POAs, effective and expiration dates, coverage’s, premiums, testing results, payoff dates and amounts. Order any additional items the
  current documentation review necessitates.

• Upon receipt of loan approval, notify appropriate parties of any additional items required to complete the loan.

• Analyze processes and collaborate with LOs and LPs to identify opportunities to streamline processes, increase productivity and measure results.
• Build and maintain a collaborative environment by emphasizing teamwork.
• Provide support to the National Processing Support Manager with bimonthly New Processor Training and other Webinar training sessions as needed.
• Provide support to the National Processing Support Manager with creating Job Aids, Checklists, Manuals and other resources for operations related functions upon request.
• Assist the National Processing Support Manager with working with Processing Managers and Branch Managers to monitor the performance of both corporate and branch Loan Processors.
• Assist the National Processing Support Manager with maintaining the processing
  page of the Intranet upon request. Ensure all documents and resources are kept up to date.
• Respond to customer inquiries and other related parties on a transaction as needed.
• Assist with the clearing of post-closing exceptions received from the Investor to ensure WMC does not incur any financial loss.
• Participate in strategic planning discussions for the operations department and provide recommendations regarding future direction upon the request of the National Processing Support Manager.

• Maintains a focus on enhancing customer service skills and knowledge.
• Maintains strict confidentiality regarding customer’s account and other information.
• Must be able to work under pressure.
• Must possess excellent organizational skills.
• Must be able to prioritize work flow according to closing dates.
• Knowledge of mortgage lending laws.
• Order FHA and VA case numbers on government sites.
• Possess knowledge of Real Estate compliance guidelines and ability to implement them.

ADDITIONAL DUTIES:

• Complete any additional duties assigned by management.
• Complete regulatory and compliance training, as required.
• Assist WMC employees and departments as needed.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibility.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) along with a minimum of five (5) years of conventional fixed and ARM, VA, FHA, HELOC and construction mortgage loan processing as well as working with multiple investors is required.

COMPUTER SKILLS: Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).
Experience with Encompass LOS system or other loan origination system
is required.

LANGUAGE SKILLS: Good grammar and diction are required. Ability to read and comprehend instructions, write correspondence and memorandums is required. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is required. Ability to compute rate, ratio and percent in practical situations is required.

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules is required.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables
in situations where only limited standardization exists is required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is required. Ability to prioritize work
flow according to commitment and closing dates is essential for this position.

CERTIFICATES, LICENSES, REGISTRATIONS: This position may require registration under the National Mortgage Licensing System (NMLS) if processing a loan being originated in a state that
requires federal registration. Individual must be in good standing with or be approved by NMLS in accordance with the S.A.F.E. Act.

PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Positions at Waterstone Mortgage require the following physical activity: the employee is required to sit for extended periods and to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move objects up to 20 pounds. The employee must have the ability to view a computer screen and operate a keyboard.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate.

Additional Information

Salary: DOE

Bonus: Yes

Relocation : N/A

Travel: N/A

Car: N/A

Additional Benefit Information:
Full Benefits Package - Full Health Insurance and Matching 401K

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Job Locations - Pewaukee, WI