10 CUSTOMER SERVICE MANAGER Jobs in Washington, GA
Variety Stores LLC is Hiring a CUSTOMER SERVICE MANAGER Near Washington, GA
Job Description
Position Purpose
Ensures customer service related transactions at the service desk and checkout areas are handled promptly, courteously, and accurately in accordance with company policies and procedures.
Job Scope
This position coordinates the work of _____ Customer Service Associates. This position has no direct budgetary accountability.
Essential Functions
1) Ensure customer service related transactions are handled in an accurate and timely manner consistent with policy.
2) Guide, develop, and train Customer Service Associates to increase productivity.
3) Devise and implement work schedule for Customer Service Associates.
4) Maintain the raincheck and rebate center programs.
5) Implement cashier on demand schedule.
6) Maintain the cash drawer consistent with Company policies and procedures.
7) Maintain the front end and service areas in a neat and orderly manner.
8) Adhere to assigned work schedule in order to provide predictability in workload scheduling.
9) Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
10) Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
Ancillary Functions
1) Provide support to checkout and customer service areas as required.
2) Provide support to store management as requested.
Qualifications and Skills Required
ü High School diploma or GED
ü 1-2 years of related experience in retail customer service
ü Fundamental reading and math skills
ü Ability to effectively communicate in English
Working Conditions
ü Retail store environment where extended periods of standing are required
ü Occasional lifting and maneuvering of merchandise and displays
ü Scheduled work hours may vary, to include evenings and weekends
Job Summary
Full Time
$75k-96k (estimate)
06/25/2024
07/12/2024
varietystores.com
Princeton, WV
<25
Retail
Related Companies
The following is the career advancement route for CUSTOMER SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE MANAGER. You can explore the career advancement for a CUSTOMER SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
