Title: Customer Service Representative

Location: Cumberland, RI 02864

Duration: 0-12 Months.

Shift: 1st Shift (M-F, 08:30am – 5:00pm)

Pay Rate: $18.00-$19.00/Hour on W2.

Description:

Responds to phone inquiries and orders, providing info on products and services.

Prepares and verifies patient paperwork and payment details for orders.

Coordinates timely delivery, setup, and pickup of equipment and supplies.

Maintains accurate patient account files and referral data.

Assists walk-in patients with equipment and service selection.

Resolves patient complaints by identifying issues and taking corrective actions.

Supports billing paperwork processing and data entry tasks.

Qualification:

Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors’ office then anything below managing 75 calls/day would not translate to similar environment).

Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.

Basic alpha number data entry skills with attention to accuracy and quality is essential.

Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.

Must be able to read and interpret policies, procedures and instructions.

Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

Job Types: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• customer service/call center: 1 year (Required)
• Medicare, Medicaid, and 3rd party vendors: 1 year (Preferred)
• Prepares and verifies paperwork: 1 year (Required)

Ability to Commute:

• Cumberland, RI 02864 (Required)

Work Location: In person