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Nerdy is searching for a dynamic and driven Head of Institutional Customer Success to join our Varsity Tutors for Schools team.
The person in this critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding Nerdy’s institutional business and maximizing team performance.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The Head of Institutional Customer Success will lead a team of customer success managers and drive the relentless execution of effective implementation and support of our institutional customers throughout the United States.
The individual in this role must have a deep passion for cutting-edge technology and proven leadership experience in B2B customer success / professional services.
We are looking for a Head of Institutional Customer Success who thrives in a fast-paced environment, has a ferocity for driving team performance and exceeding goals, and is dedicated to making a meaningful impact on students and school districts.
The ideal candidate will possess a fervent enthusiasm for leading fast-growing customer success teams, bolstered by exceptional interpersonal skills that enhance product engagement and adoption.
The ideal candidate must exhibit strong leadership capabilities with the proven ability to build strong relationships with key district leaders and officials.
This person should drive the overall strategy and operations of the customer success division and maximize the execution of the team, being tenacious about achieving fast growth and executing ambitious sales goals.
The Head of Institutional Customer Success will be instrumental in building and scaling our fast-growing institutional business, impacting the lives of millions of students throughout the United States.
About Nerdy
Nerdy (NYSE : NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology.
The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network.
Nerdy’s comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats including Learning Memberships, one-on-one instruction, live group classes, coding, chat-based tutoring, essay review, and adaptive self-study.
Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes.
Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy Inc is publicly traded on the New York Stock Exchange.
Learn more about Nerdy at https : / / www.nerdy.com.
Qualifications :
Responsibilities :
Onboarding & Implementation
Customer Service & Supports the Voice of the Customer
Leads the CSM team to overcome customer objections and resolves concerns with key stakeholders
Use data to determine the effectiveness of the customer success team.
Retention & Renewal
Team Development
Nerdy Leadership Principles :
Relentless Focus on Customers
Benefits :
Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Last updated : 2024-08-03
Full Time
Education & Training Services
$171k-224k (estimate)
07/20/2024
08/11/2024
varsitytutors.com
FORT LAUDERDALE, FL
200 - 500
2007
Private
$200M - $500M
Education & Training Services
Varsity Tutors is a live learning platform that connects students with expert tutors for test preparations.