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Overview of Position
Varsity Tutors is searching for a Technical Customer Success Manager to join our newly created Varsity Tutors for Schools Team! The Technical Customer Success Manager will be a trusted advisor for key client stakeholders and responsible for driving all facets of technical success across the customer journey (onboarding, implementation, adoption, and operationalization) to ensure achievement of a district's desired learning outcomes, drive renewals and enabling durable adoption of the Varsity Tutors product suite.
The individual in this role needs to exhibit a high level of professionalism and have the ability to communicate technical specs with District IT stakeholders while guiding on technical setup. The Technical Customer Success Manager will be an advocate for Varsity Tutors, its brand, and its suite of learning products and programs. We are looking for this position to come on board and initially help manage direct relationships but also look to build out and manage the organization with continued growth.
About Varsity Tutors
Nerdy, the parent company of Varsity Tutors, is a leading curated direct-to-consumer platform for learning and live online instruction. Nerdy’s mission is to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI and machine learning, to connect learners of all ages to experts and deliver superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Learn more about Nerdy at https://www.nerdy.com/.
Qualifications
Responsibilities
Varsity Tutors Leadership Principles:
Relentless Focus on Customers | Comfort with Ambiguity | Ownership | Simplify | Intellectual Curiosity | Build Teams | Think Big | Insist on High Standards | Bias for Action | Build Trust | Go Deep | Have Conviction | Deliver Results | Are Right, a Lot
Benefits/Culture
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
Full Time
Education & Training Services
$85k-121k (estimate)
07/27/2024
08/29/2024
varsitytutors.com
SAINT LOUIS, MO
200 - 500
2007
Private
CHUCK COHN
$200M - $500M
Education & Training Services
Varsity Tutors is a live learning platform that connects students with expert tutors for test preparations.
The following is the career advancement route for Technical Customer Success Manager positions, which can be used as a reference in future career path planning. As a Technical Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Success Manager. You can explore the career advancement for a Technical Customer Success Manager below and select your interested title to get hiring information.