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Nerdy is searching for a dynamic and operationally-minded Vice President of Consumer Retention to join our team. The person in this critical senior leadership role will be responsible for leading our retention division and playing a pivotal part in expanding Nerdy’s consumer business and maximizing team performance. The ideal candidate will possess a deep understanding of customer lifecycle management and a proven track record in driving customer loyalty and satisfaction. This role is pivotal in developing and implementing strategies that enhance customer retention, reduce churn, and increase lifetime value across all customer segments.
The Vice President will lead a global team of retention specialists and leaders and drive the relentless execution of our retention strategy with learners around the world. The individual in this role must have a deep passion for cutting-edge technology and proven leadership experience in customer success, retention, and support. We are looking for a Vice President who thrives in a fast-paced environment, has a ferocity for driving team performance and exceeding renewal goals, and is dedicated to ensuring high-quality learning experiences for students. The ideal candidate will possess a fervent enthusiasm for leading fast-growing customer support and retention functions, bolstered by exceptional interpersonal skills that enhance ongoing and consistent customer engagement and renewals. The ideal candidate will be able to both identify “in the weeds” opportunities and is not afraid to get their hands dirty as well as large company-wide strategic goals.
About Nerdy:
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at https://www.nerdy.com/.
Qualifications:
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Benefits:
Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
Full Time
Education & Training Services
$127k-213k (estimate)
07/27/2024
09/26/2024
varsitytutors.com
SAINT LOUIS, MO
200 - 500
2007
Private
CHUCK COHN
$200M - $500M
Education & Training Services
Varsity Tutors is a live learning platform that connects students with expert tutors for test preparations.