Customer Service Representative

Full Time position in 1610 Ocean Ave Bohemia , NY

Because we offer an extraordinary customer experience, we need top of the line Customer Service Representatives who genuinely care about our customers and look at this opportunity as not just a job but a career.

You will promote customer satisfaction by assisting customers who contact us with a request for service, converting those calls into booked appointments and building a long-lasting rapport.

As a family company, we know that a standard 9 : 00-5 : 00 schedule doesn't work for everyone. That's why we proudly offer flexible shift options.

Ask us about our options today!

Equal Opportunity Employer

Responsibilities

• Facilitate communications with customers via various methods of contact provided including telephone (primary) or email.
• Learn and utilize the call scripts in order to maintain guided control of the conversation. Be authentic when speaking with customers and respond to their situations with empathy.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the team.
• Record and report the service calls. Maintain and update the customer database with complete and accurate information.
• Assist in administrative duties such as keeping records, sending and receiving correspondence, scheduling, following up with customers, etc.
• Participate in professional development training.

Desired Skills

• Positive attitude on life with an upbeat disposition
• Passionate about helping others
• Highly motivated, self-starter who is adaptable
• Strong verbal and written communications
• Good judgment? and decision making
• Highly organized with exceptional follow-through abilities
• Strong integrity with advanced social skills and ability to make solid connections
• Outgoing personality that blends well with a fast-paced, goal-driven environment

Benefits

• Competitive wages
• Paid Time Off including vacation time, sick days & holidays
• Health Insurance
• Ongoing first-class training
• State of the art call center
• Company branded apparel
• Employee referral bonus program.
• A family. This is last on the list because its most important. We care about our team, and expect you to bring that same caring when you join.

We do a lot more than just work together. Youll come to love our company outings, and youll build life-long friendships at Varsity.

Last updated : 2024-08-29