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Vasion is looking for a Director, Product Support that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300 employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.
POSITION SUMMARY
The Director of Product/Customer Support directs all aspects of the organization’s product support team, policies, objectives, and initiatives. Accountable for developing service-level standards focused on reducing response times and providing industry-leading customer satisfaction. Implement systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Be a customer ambassador across all organizations within the company. Align customer support activities and initiatives to support and enhance the organization's objectives. Build a world-class global support team through continual training, motivating compensation plans, measured performance management, and obsession with customer satisfaction.
RESPONSIBILITIES:
Requirements
Benefits
Our Core Values
Vasion looks for people who will exemplify its core values and are driven to become:
More About Vasion
Visit https://www.vasion.com and https://www.printerlogic.com
Additional Information
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.
Full Time
$172k-231k (estimate)
06/24/2024
08/22/2024
evasion.ro
Bacau
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